Onsite Technical Site Lead

Job Description

• →

  Lead onsite end-user support and infrastructure operations for the site.

• →

  Diagnose, document, and resolve complex hardware, software, network, and end-user issues.

• →

  Manage local IT services, vendor performance, and supplier relationships to agreed KPIs.

• →

  Support production and supply chain systems, including shop-floor devices such as handhelds, laptops, and scanners.

• →

  Implement, integrate, and support local IT projects, technologies, and procedures.

• →

  Ensure compliance with company standards and audit-ready requirements across EHS, Financial, and GxP.

• →

  Apply global ITSM processes including Configuration, Change, Incident, and Problem Management.

• →

  Maintain comms/server rooms and workspace in a safe, organised, and compliant condition.

• →

  Manage local IT assets and site budget.

• →

  Mentor and support team members and prepare updates for senior IT leadership.

• →

  Collaborate with business users, suppliers, and global IT teams across vast, cross-functional groups.

• →

  Provide occasional out-of-hours support for upgrades and advanced troubleshooting.

• Degree in Computer Science, Information Systems, Engineering, or equivalent, preferred

• Extensive prior working experience in IT infrastructure services or IT operations

• Extensive hands-on experience supporting production and supply chain systems

• Strong knowledge of end-user computing, network infrastructure, server hardware, wireless, backup, and structured cabling

• Experience troubleshooting networks, firewalls, servers, process networks, and end-user interfaces

• Experience in GxP-compliant manufacturing or laboratory environments

• Understanding of the Purdue Model, SFN, and OT-IoT concepts

• Proficiency in ITIL or similar ITSM frameworks and project management

• Experience with ServiceNow, Jira, and Sunbird DCIM

• Strong communication, stakeholder management, problem-solving, and presentation skills

• Ability to work independently, prioritise effectively, and escalate when needed

• A trusted global IT environment with real site ownership

• Opportunity to lead, influence, and improve local service delivery

• Exposure to modern technologies, projects, and stakeholder groups

• Collaborative team culture with development opportunities

• The chance to make a meaningful impact in a regulated manufacturing environment

• The role may evolve to include people management responsibilities over time

We are proud to be a company that embraces the value of bringing talented and committed people together. The fastest way to breakthrough innovation is when ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE