Sr. Spclst, Customer Engagement Deployment & Transformation

5 Locationssenior

OtherDeployment

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Overview

Job Description Position Summary The Senior Manager,

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OtherDeployment

Job Description

The Senior Manager, Customer Engagement Deployment & Transformation will serve as the LATAM point of connection between Global Customer Engagement teams and local markets, ensuring effective deployment and adoption of enterprise capabilities across the region.

This role will drive implementation readiness, market activation, change management and continuous improvement for Customer Engagement platforms, services and ways of working, translating global strategy into consistent regional execution.

Responsibilities

~1 min read

Core Skills

→Customer Engagement, omnichannel marketing and MarTech understanding.

→Project, program and change management expertise.

→Strong stakeholder management in complex matrix organizations.

→Analytical, problem-solving and execution capabilities.

→Experience leading regional or multi-country initiatives.

Preferred Technical Knowledge

→Experience with platforms such as Veeva PromoMats, OneCRM, Salesforce Marketing Cloud, Adobe Workfront, OneWeb Ecosystem, Digital Asset Management and AI-powered content/localization solutions.

Ability to drive adoption, behavioral change and regional execution at scale.

Strong capability to connect global strategy with local market needs.

Proven ability to navigate ambiguity, influence stakeholders and lead through change.

Passion for innovation, digital transformation and continuous improvement.

Requirements

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Bachelor’s degree in Marketing, Business, Communications, Life Sciences, Digital Marketing or related field.

Minimum 5+ years of experience in Customer Engagement, Digital Marketing, Commercial Excellence, Marketing Operations, MarTech or Business Transformation.

Experience leading regional or multi-country projects.

Experience working in highly matrixed organizations.

Pharmaceutical, Animal Health, Healthcare or regulated-industry experience preferred.

Strong project and change management experience.

Fluent English required.

Spanish and/or Portuguese strongly preferred.

"Temos orgulho de ser uma empresa que acredita no valor de trazer pessoas de diferentes perfis, talentosas e comprometidas. A maneira mais rápida de revolucionar a inovação é quando ideias diversas se reúnem em um ambiente inclusivo. Incentivamos nossos colaboradores a abordar os problemas coletivamente e desafiar de forma respeitosa o raciocínio uns dos outros. Somos um empregador focado em promover iguais oportunidades aos nossos colaboradores, comprometido a incentivar um local de trabalho inclusivo e diversificado."

Ability to Coordinate, Ability to Coordinate, Budget Management, Building Capability, Change Management, Cross-Functional Project Management, Customer Centricity, Customer Engagement, Customer Management, Direct Marketing, Event Management, Executive Reports, Influencer Relations, Key Performance Indicators (KPI), Marketing Program Management, Market Research, Matrix Management, Media Planning, Performance Metrics, Pharmaceutical Sales Marketing, Pricing Strategies, Product Delivery, Product Launch Support, Product Management, Progress Monitoring {+ 9 more}