Business/Commercial Account Services Officer

The Business Services Officer is responsible for delivering superior service and operational support to commercial members and employees across a wide range of deposit and treasury functions. This role involves opening and maintaining commercial accounts, processing credit applications, and executing treasury service requests with a focus on accuracy, compliance, and member satisfaction.

In addition to daily operational responsibilities, Business Services Officers contribute to process improvement, training initiatives, and cross-departmental collaboration. They support audits and examinations, participate in community and networking events to promote commercial services, and help drive growth in membership, deposits, and lending through strategic engagement and relationship building.

This role is similar to: Commercial Account Specialist, Client Account Opening Specialist, Business Account Specialist, Deposit Account Specialist

• Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. 
• Functional Competencies: 
  • Change Management - Adjusts thinking and behavior to resiliently face change and uses experience to fuel growth. Enables the process of change and transition while helping others deal with its effects. Displays self-awareness of their personal reaction to change and regulates their response. Acts as a change champion, communicating the why behind the change and aligning with organizational direction.
  • Critical Thinking - Takes outside knowledge into account while evaluating information.
  • Detail Oriented - Ensures information is complete and accurate. Adheres to process as outlined. Follows up to ensure understanding, quality, and completion of work.
  • Initiative - Takes proactive and prompt action to accomplish work goals. Takes action to achieve results beyond requirements.
  • Member Sales -Effectively leverages opportunities and generates leads to cross-sell products and services with integrity, supporting
    member needs while achieving individual, department, and organizational goals.
  • Mentorship - Helps others build awareness, confidence, and resources necessary to fulfill their potential, regardless of reporting relationships.
  • Product Knowledge - Demonstrates knowledge of products, services, and relevant details offered or supported within the position.
  • Resourcefulness - Creatively copes with difficult situations or unusual problems. Solves problems and achieves results in the face of obstacles and constraints.
  • Superior Service - Prioritizes and acts on the needs of members and employees. Sets the tone and establishes rapport. Acknowledged and clarifies while committing and providing guidance. Summarizes and closes the interaction positively.
  • Time Management - Manages time and resources to ensure work is completed efficiently.

Physical Demands and Work Environment - 

• May be required to remain in a stationary position for an extended period. 
• Ability to operate standard office technology, equipment, and tools, which may include many hours of computer and phone usage.
• Occasionally needs to move about inside of an office area. 
• Exposure to potentially hazardous condition, e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure.
• This position is able to work in onsite working arrangements.

• Please note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.
• MSUFCU is an affirmative-action, equal-opportunity employer.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.