Point of Sale Support- IT

This position is responsible for supporting the technical side of Point of Sale stations and related equipment.  This position has no supervisory duties and is an entry level position.

• Ability to communicate and work well with others and possess a willingness to work the necessary hours to meet our needs
• Proficient at troubleshooting & analyzing information thoroughly
• Advanced knowledge and understanding Windows based OS
• Advanced knowledge and understanding of Point-of-Sale computer hardware
• Ability to follow established policy and procedure
• Self-motivated, professional individual who needs minimal supervision
• Be very flexible in scheduling and be available for occasional overtime
• Must have strong work ethic

• INTERNAL: IT Director, MIS Manager,  All managers, cashiers
• EXTERNAL: Guests

• →Diagnose and repair hardware and software issues on PC’s using approved methods and processes.
• →Install hardware and software.
• →Complete necessary documentation as required on a daily basis.
• →Install/configure/repair network and local printers.
• →Train cashiers on basic computer and POS knowledge.
• →Communicate and interact as required with end users and internal staff.

• →Back up role to MIS Manager.
• →Know and understand the Guest Services operation.
• →Ability to run needed reports