Quick Summary
Key Responsibilities
Order Management: Handle customer inquiries regarding product offerings, availability, and pricing. Process orders accurately and efficiently, ensuring timely delivery.
Requirements Summary
Experience: 2+ years of experience in customer service, preferably in the window or home improvement industry. Skills: Strong communication skills, both written and verbal.
Technical Tools
OtherCustomer Service Rep
Job description:
Responsibilities
~1 min read- →Order Management: Handle customer inquiries regarding product offerings, availability, and pricing. Process orders accurately and efficiently, ensuring timely delivery.
- →Service Scheduling: Coordinate and schedule service calls for window installations, repairs, and maintenance. Communicate with customers to confirm appointments and provide updates as needed.
- →Customer Support: Provide exceptional customer service by addressing concerns, resolving issues, and offering solutions to enhance the customer experience.
- →Data Entry: Maintain accurate records of customer interactions, orders, and service requests in the company's database.
- →Follow-Up: Ensure customer satisfaction by conducting follow-up calls post-service to confirm the resolution of issues and gauge customer satisfaction.
- →Cross-Department Collaboration: Work closely with the sales, operations, and logistics teams to ensure seamless order processing and service scheduling.
Requirements
~1 min read- Experience: 2+ years of experience in customer service, preferably in the window or home improvement industry.
- Skills: Strong communication skills, both written and verbal. Proficiency in Microsoft Office Suite and CRM software.
- Abilities: Ability to manage multiple tasks simultaneously, with a strong attention to detail. Capable of working independently as well as part of a team.
- Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
What We Offer
~1 min read✓Competitive salary and bonus structure
✓Health, dental, and vision insurance
✓Dental insurance
✓Health insurance
✓Vision insurance
Location & Eligibility
Where is the job
Rockville, US
On-site at the office
Listing Details
- Posted
- September 9, 2026
- First seen
- October 2, 2026
- Last seen
- October 2, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 28%
- Scored at
- October 2, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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