Senior Sales Associate

Woodbury Common, Central ValleyPermanent Full-Timesenior

Sales AssociateRetail

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Requirements Summary

You will always be customer focused: - You will create a welcoming and fun environment for your customers and team.

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Sales AssociateRetail

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

To be a Senior Sales Associate at Mulberry you must be passionate about people, determined to deliver extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor.

What we need from you:

You will always be customer focused:

- You will create a welcoming and fun environment for your customers and team.

- You will be committed to delivering an engaging customer experience in your store

- You will develop and maintain key customer relationships using in store CRM tools to support you and your colleagues.

- You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.

You will help to develop the best team:

- You will support in creating a high performing team where every person is valued and feels a sense of belonging.

- You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.

- You will help to create a culture that embraces feedback; give praise, share successes, coach and challenge.

You will be responsible:

- You will be curious about the business and willing to share your ideas.

- You will enjoy working as part of a team and nurture relationships with your colleagues.

- You will deliver operational excellence showing respect and consideration for people, product and your environment.

Brand:

- Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.

- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.

- Act as an ambassador for Mulberry and communicate positively about the brand.

Made to Last:

- Wherever possible, incorporate environmentally responsible practices into your work. Contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future.

- Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.