Illusion Expert (Manchester)

• →Present a positive and professional demeanor, as an ambassador for the Museum.
• →Ensure guest satisfaction by providing superior customer service
• →Engaging with guests, by offering assistance, Illusion explanations, photo taking, etc.
• →Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
• →Participating in and/or lead special events (I.e., school field trips, group visits, birthday parties, private rentals.
• →Promotional work – help the museum by participating in promotional activities such as but not limited to; Tik Tok, YouTube, Instagram.
• →Keep the museum, including bathrooms, Smartshop and outdoor entryway, free of trash and debris.
• →Maintain museum traffic flow
• →Run museum reception area and perform all related task
• →Selling tickets, and museum merchandise.
• →Restocking the Smartshop and merchandise
• →Monitor Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.
• →Providing “first contact” customer service to visitors – answer visitors’ questions, solve refunds and discount inquiries.

• Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role;
• Customer service experience preferred;
• Great communication skills;
• Ability to be resourceful and proactive when issues arise;
• Excellent organizational and administrative skills; and
• Ability to work under pressure and time-management skills, with the ability to prioritize tasks.
• Proficiency in English language

If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

www.museumofillusions.com