Sales & Service Development Representative II

Sales & Service Development Representative II

Location: Irvine, CA – On-site
Job Type: Full-Time
Compensation: $26/hour + monthly bonus incentives.

Company Overview:  
Mutual of Omaha is a Fortune 300 Company. Mutual Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. 

Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works collaboratively, please review and apply for our opening below! 
 

• →Manage a high volume of warm inbound calls efficiently, with a focus on servicing, prospecting, and lead qualification. 
• →Conduct initial contact and follow-up to identify needs and determine customer fit 
• →Follow scripts verbatim for products and services, applying rebuttals as needed 
• →Build trust-based relationships by going above and beyond in addressing early customer concerns 
• →Offer service support or handle simple service questions prior to transferring to a loan officer 
• →Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality 

 

• Prior experience in a call center, sales, or customer service environment
• Excellent phone communication skills—clear, confident, and persuasive
• Basic technical proficiency, including experience with CRM systems, phone systems, and standard business tools (e.g., Microsoft Excel, Word, etc.)
• Ability to multitask and manage time in a high-volume environment
• Preferred: Background in mortgage, finance, and/or sales