Lead Site Assistant - Day - ARCHES Navigation Center

EDUCATION and/or EXPERIENCE

• →

  High School diploma or GED.

• →

  Two years of experience in customer service, social services, or other client-facing roles.

• →

  Preferences given to applicants who have experience working with people experiencing homelessness or at-risk of becoming homeless; and/or work experience with the public in a healthcare or community services setting.

• →

  Serves as primary point of contact for respective work shift.

• →

  Trains incoming staff members and volunteers on applicable duties, processes, and policies. Answers questions and aids coworkers as needed.

• →

  Facilitates communication and collaboration between Site Assistants and volunteers.

• →

  Focuses team toward primary program goals and exemplifies the positive culture.

• →

  Ensures data collection and quality. Inputs service usage information into the Health Management Information System (HMIS) and Shelter point.

• →

  Responds to guest questions about clothing, snacks, blankets, restrooms, charging stations and local resources.

• →

  Monitors the program expectations of residents.

• →

  Provides program support, such as: cleaning, site upkeep, laundry and supportive services, client engagement and assistance, including answering the telephone, monitoring client and facility safety.

• →

  Assists other staff and volunteers in providing a calm, clean, and safe environment for residents.

• →

  Shares information, resources and referral about community partnerships and resources.

• →

  Promotes a safe and healing environment for individuals that are victims of trauma through trauma informed engagements, clear boundaries, and supportive case management.

• →

  Attends and engages in required annual trainings and remains up-to-date on policies and procedures for the ARCHES program.

• →

  Pursues Program Critical Strategic Goals, including: Embraces the mission and philosophy of Trauma Informed Care, Motivational Interviewing, client- centered services, Coordinated Assessment, and Harm Reduction

• →

  Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.

• →

  Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.

• →

  Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.

• →

  Maintains appropriate boundaries with clients and coworkers at all times.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

• →

  Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.

• →

  Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing.

• →

  Requires frequent moving/walking and standing in the shelter setting and outdoor spaces.

• →

  Driving in all weather conditions to ARCHES sites in Polk and Marion counties.

• →

  Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.

• →

  Remains positive during interactions with escalated clients and staff.

• →

  Stays focused and calm, and handles pressures of frequent demands for attention, time and work tasks.

WORK ENVIRONMENT

• →

  Close quarters, with residents that are experiencing chronic homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.

• →

  Primarily indoor work environment with frequent interruptions and demands.

• →

  Exposure to trash and potential biohazards.

• →

  Required to work outside of normal business hours, including nights, weekends, and holidays.

• →

  Ability/flexibility to accept work shifts or trade shifts with short notice (for example, same day for a call-out).

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Basic Life Support/First Aid Certification is required within first 30 days of hire.

• Food Handler's Card or ability to obtain within 30 days.

• Candidate must pass pre-employment and random drug screenings.

• Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.

• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.

• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.