Client Success Analyst

Liberating Money

N3XT is a dynamic and rapidly growing fintech revolutionizing the payment space. We foster a collaborative, agile and results-oriented environment where talented individuals can make a significant impact. We are seeking a highly motivated analyst to join the Client Success team. At N3XT we are technology and AI first, and are looking to incorporate automation and quality service into our client service and support processes. This is a critical role in a growing company where contributions are felt across the organization. You will be working directly with N3XT end users, and their technology teams to onboard, implement systems and provide support services. 

The ideal candidate is proactive, process oriented and has an automation first mentality. You will work closely with executive leadership, business development, engineering and infrastructure, and other internal teams to streamline all relevant workflows, resolve issues, and contribute to a positive and productive client experience.

• →Bachelor’s degree or 1-3 years of experience working in a customer support, integration or onboarding role
• →Previous experience working in banking, financial services or fintech is a plus
• →Previous experience working with Intercom is a plus
• →Previous experience working with KYC/Onboarding systems and processes is a plus
• →Experience working with, or knowledge of, APIs is a plus
• →Experience working with AI tools to solve technical problems is a plus
• →Basic scripting and/or query experience is a plus
• →Strong desire to continuously improve on, and automate, manual and repetitive tasks
• →Entrepreneurial in nature - A desire to take pride in high value work while largely working independently is strongly preferred
• →Previous startup experience is a plus