Desktop Support System Administrator

United States·Salt Lake CityFull Timemid

OtherSystem Administrator

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Quick Summary

Key Responsibilities

• Provide Tier 1/2 technical support, troubleshooting hardware, software, and network issues for end-users. • Manage and resolve helpdesk ticket escalations efficiently.

Requirements Summary

• Ability to work under pressure while managing multiple priorities. • Strong problem-solving skills and attention to detail. • Availability for weekend system maintenance as needed.

Technical Tools

OtherSystem Administrator

The Desktop Support System Administrator plays a crucial role in maintaining, optimizing, and securing IT systems to ensure seamless daily operations for end-users. This position is responsible for troubleshooting hardware, software, and network issues, managing system security, and ensuring compliance with organizational policies.
The ideal candidate will configure, monitor, and troubleshoot servers, networks, workstations, and security systems, ensuring optimal performance, reliability, and cybersecurity.

Responsibilities

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Requirements

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Required:
• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• 3+ years of experience in system administration or technical support.
• Strong knowledge of Windows Server, Linux, Active Directory, and Group Policy.
• Experience with networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, firewalls).
• Familiarity with cybersecurity frameworks (NIST, ISO 27001).
• Strong troubleshooting, analytical, and communication skills.
• Ability to explain technical concepts clearly to non-technical users.

Preferred:
• Certifications: CompTIA Security+, Microsoft (MCSA/MCP), Linux+, AWS, Azure.
• Experience in DoD environments (RMF, STIGs, DISA compliance).
• Knowledge of IT compliance standards and system hardening best practices.