Branch Member Service Associate (Banking Experience Required) - Annapolis, MD

United States·AnnapolisFull-Time - On-sitemid

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Quick Summary

Overview

As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services.

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As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules – YOU control your career advancement as you learn and execute new skills.

All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours.

The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on

Saturday.

Specific shifts will be scheduled based on branch location operating hours.

Requirements

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What We Offer

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✓401(k) with employer match up to 6% and immediate 100% vesting

✓Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)

✓High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*

✓Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+

✓Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+

✓Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+

✓Long-term Disability Insurance+*

✓Flexible Spending Medical Account (FSA)+

✓Flexible Spending Dependent Care Account+

✓Health Savings Account (HSA)+

✓Voluntary Supplemental Employee and Dependent Life Insurance+

✓Voluntary Short-term Disability Insurance+

✓Remote or Remote / Hybrid work options based on position

✓Life Insurance/AD&D+*

✓Vacation Leave (excluding Outside Loan Officers)

✓Sick and Safe Leave

✓11 Paid Holidays

✓Education Assistance

✓Employee Referral Bonus*

✓Credit Union Membership Eligible

✓Employee Assistance Program+*

✓Identity Theft Protection (Additional premiums to add family members)+*

✓Pet Insurance

✓Employee Discount Program

✓Remote or Remote / Hybrid work options based on position

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together

Posted: 6/24/2026