Patient Access Rep (Registrar)- POOL

United States·Nashvillemid

OtherRegistrar

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Quick Summary

Key Responsibilities

Customer Service - Treats all customers with dignity, respect and courtesy at ALL times, while proactively assisting customers as needed. Scheduling - Schedules surgery/procedures,

Requirements Summary

Minimum of 2 yrs. work experience working in a patient access fast-paced healthcare environment.

Technical Tools

OtherRegistrar

Nashville General Hospital is hiring for a Patient Service Representative for Patient Access Services as a full time job in Nashville, Tennessee.

Shift Available : PRN - Part Time - As Needed Schedule********

The Patient Service Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard. This position greets customers and subsequently provides the highest level of customer service possible. Performs timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services.

Patient Service Representative Roles & Responsibilities:

Customer Service - Treats all customers with dignity, respect and courtesy at ALL times, while proactively assisting customers as needed.
Scheduling - Schedules surgery/procedures, PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients, physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians, patient/families, PAT, OR, patient access, patient accounts, payors, and outside customers.
Department Responsibilities - Follows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality, code of conduct, attendance and payroll policies. Maintains a safe and clean patient care area. Uses work time productively.

Required Skills & Qualifications:

Minimum of 2 yrs. work experience working in a patient access fast-paced healthcare environment.
Insurance Verification Experience
Healthcare Scheduling Experience
Bilingual English/Spanish Preferred
Experience working with managed care health plans
Excellent patient registration skills
Excellent customer service and telephone etiquette required
Solid knowledge of medical terminology
Proficient computer skills; internet, typing, data entry
High School Diploma (Equivalent) or Higher

About Nashville General Hospital

Nashville General Hospital (NGH) is Nashville’s original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.

Our benefits include:

Medical, Dental, and Vision Insurance within first 31 days of employment
Programs to reduce share of deductible and total out-of-pocket expenses
Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
Short and Long-Term Disability - up to 60% of eligible weekly pay
Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
Retirement Plan - eligible up to IRS max limits and includes company contribution
Shift and Weekend Differential Pay Offered on Nights and Weekends
Tuition Reimbursement for employee and dependents
12 paid holidays - any holiday worked is another holiday banked
Flexible Spending Accounts
Onsite Gym
Free Parking for all employees