Customer Service Specialist

Are you passionate about helping customers and creating exceptional service experiences? We're looking for a customer-focused Customer Service Specialist to join our team. In this role, you'll be the primary point of contact for customers, consumers, and sales representatives, helping to resolve inquiries, support account management, and deliver outstanding service that strengthens customer relationships and brand loyalty.   Job Status: Permanent Full timeShift: Monday to Friday, 8:00am to 4:30pmWork Location: 2000 Brigantine Dr., Coquitlam, BCHourly Range: $23.81/hr - $25.00/hr In this role, you will: Provide professional, responsive support to customers, consumers, and sales representatives, ensuring a positive customer experience. Manage customer inquiries, complaints, returns, credits, and order-related requests from initial contact through resolution. Investigate and resolve invoice discrepancies, shipment issues, delivery concerns, and damaged or delayed orders. Maintain accurate customer records and document all interactions within CRM systems while ensuring timely follow-up. Collaborate with internal departments and sales teams to deliver effective solutions and identify opportunities to improve service processes. You have: A minimum of 2 years of customer service experience, preferably within the natural health products, wellness, or related industry. Post-secondary education in Nutrition, Science, Health Sciences, or a related field; RHN or CNP designation is considered an asset. Strong written and verbal communication skills, with bilingual English/French skills considered an asset. Experience using CRM systems and proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams. The ability to navigate multiple business systems simultaneously while maintaining accuracy, attention to detail, and strong problem-solving skills. You get: $200 safety boot voucher & company-provided PPE (if applicable) $300 per year to spend on company products Employee discount pricing Employee appreciation events & rewards Free onsite parking Bus pass reimbursement Exclusive discounts with various vendors Why us? We’re much bigger than you think – 30+ natural health brands loved across North America. Proudly Canadian-owned & operated. Learn more about us here: https://ca.naturalfactors.com/pages/our-nature