Site Reliability Engineering Manager

We are seeking a Manager, Site Reliability Engineering (SRE) to lead our US-based SRE team and drive operational excellence across our production platforms.

This is a player-coach leadership role that combines people management with hands-on technical leadership. You will mentor and grow a team of Site Reliability Engineers while actively participating in major incident response, reliability initiatives, and operational reviews. The role is a key part of our global follow-the-sun support model and requires close collaboration with SRE leadership in India.

• Lead, mentor, and develop a US-based team of Site Reliability Engineers.
• Conduct regular 1:1s, performance reviews, and career development discussions.
• Own hiring, onboarding, and retention efforts as the team scales.
• Foster a culture of ownership, blameless postmortems, and continuous improvement.

• Lead day-to-day production operations and ensure timely incident triage, resolution, and escalation.
• Serve as an escalation point and incident commander for major production incidents.
• Drive problem management and root cause analysis processes.
• Carry PagerDuty on-call escalation responsibilities for critical issues.
• Track and report operational KPIs, SLAs, and SLOs, including availability, MTTR, and incident trends.

• Improve system reliability, observability, and resilience using Datadog and related tooling.
• Drive automation, self-healing capabilities, and runbook maturity.
• Partner with Development, DevOps, DevSecOps, and Engineering teams to embed reliability into the SDLC.
• Contribute hands-on to tooling, automation, and technical reviews as needed.

• Coordinate closely with SRE leadership in India to ensure seamless follow-the-sun coverage.
• Represent the US SRE organization in cross-functional planning and operational reviews.
• Communicate effectively with both technical and non-technical stakeholders.

• Maintain high-quality documentation for incidents, postmortems, runbooks, and operational procedures.
• Ensure adherence to healthcare and fintech compliance standards, including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST.

• 5–8 years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering.
• 1–2+ years of experience leading, mentoring, or managing engineers.
• Demonstrated success operating in a player-coach leadership model.
• Strong hands-on experience with production incident management and escalation processes.
• Proficiency with Datadog or similar observability platforms.
• Hands-on experience with Kubernetes and Docker in production environments.
• Strong scripting or programming skills in PowerShell, Bash, Python, Java, or C#.
• Experience with Helm, CI/CD pipelines, and deployment automation.
• Working knowledge of ITIL processes and Agile methodologies.
• Experience working with SQL, MySQL, or NoSQL databases.
• Excellent communication and stakeholder management skills.
• Willingness to participate in PagerDuty on-call escalation and work within a global follow-the-sun operating model.

• Experience with cloud platforms such as AWS, Azure, or GCP.
• Experience building or scaling SRE teams and on-call programs.
• Experience defining and managing SLOs, SLIs, and error budgets.
• Prior experience in the healthcare or fintech industry.
• Knowledge of security and compliance frameworks relevant to regulated environments.

We are looking for a technically strong SRE leader who enjoys building teams, improving operational maturity, and remaining hands-on during critical production events. The ideal candidate combines leadership, systems thinking, and automation expertise to help scale reliability practices across a fast-growing Healthcare FinTech organization.

NationsBenefits is an Equal Opportunity Employer.