Field Service Engineer - Auckland

Location: Auckland, NZ

• →Diagnose and Repair Self Check Out (SCO), Point of Sale (POS) Machines and other NCR Voyix products for our customers
• →Perform periodic preventative maintenance on assigned products; diagnose problems, make repairs, and replace components or modules
• →Parts management and organisation
• →Accurate and prompt reporting of calls and activity, as well as other reporting as required
• →Tracking and reporting all expenses incurred in the delivery of services
• →Capturing detailed customer asset information and other data required to complete any invoicing or billing activities
• →Continuous training online and in classrooms
• →Work autonomously in the field and office
• →Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements (SLA)
• →May require occasional regional and in-country travel, including overnight stays away from home
• →Work to achieve the Key Performance Indicators established on a routine basis to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority

• Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
• Experience in PC Hardware Maintenance and support
• High level of mechanical/electrical aptitude

• Electro-mechanical device repair and aptitude
• Previous experience in NCR or similar equipment is a plus
• Recognized qualification within the Electronics or IT Domain preferred

• Passion for new technology
• Willing to travel and complete service calls as assigned
• Able to work autonomously, professionally and be an excellent communicator
• Valid New Zealand Driver's license
• Strong customer service skills
• Experience with electromechanical equipment
• High attention to detail

• Be in New Zealand and have NZ Residence or Citizenship
• Be able to work non-standard shifts; 5 day week including a weekend day

Offers of employment are conditional upon passage of screening criteria applicable to the job

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”