Service Planner - NAMER

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

• English language – professional proficiency

• Excellent communications and interpersonal skills

• Ability to write, speak, listen, and present information effectively and persuasively

• Strong organizational acumen and ability to multitask

• A sense of urgency when performing daily tasks

• Willingness to work in shifts and on weekends (primarily supporting US working time 13:00 - 07:00 CET)

• Manage incoming service requests in a timely, efficient, and effective way

• Plan, prioritize, assign, and monitor all open requests for technicians, ensuring the prompt delivery of service to meet our contractual terms and conditions

• Maintain effective and timely communication with technicians and obtain regular progress updates for outstanding work

Offers of employment are conditional upon passage of screening criteria applicable to the job.

In NCR Atleos you will have a chance to use English in everyday work in both spoken and written form. With us you will have the opportunity to keep improving your language skills in a diverse and dynamic work environment.

NCR Atleos connects you with colleagues across the globe and offers numerous training opportunities to help you fine-tune your communication skills. Keep in mind – if you just communicate well you can get by, but if you communicate skillfully, you can work miracles!

Are you able to perceive patterns in apparent chaos and have clarity of vision to navigate people through it? We offer challenging situations where you can showcase your decision-making and problem-solving skills. Think outside the box and make it simple!

Our organization is a great environment for fostering creativity and continuous professional and personal improvement. Our leadership is there to support you and give you the tools to succeed. If you enjoy being part of challenging, dynamic, but equally fun and rewarding work environment – our Field Support Center might be the perfect place for you to start and develop your career within IT and Services industry.

If you like what you’ve read, you could be just the one we are looking for, so keep going!

Field Support Center is a global organization of over a thousand people dedicated to supporting and planning all our field service activities which include repair, maintenance and installation of new and existing equipment worldwide across various lines of business.

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.