Division Director, Home Health Services

• →Serve as the Home Health Administrator, appointed by and accountable to the governing body, with responsibility for all day-to-day operations of the home health division
• →Own the Division's financial performance, including annual budget development, forecasting, P&L management, cost control, and monthly variance reporting
• →Oversee the revenue cycle, including intake and authorization, billing accuracy, claims, collections, denials management, and timely reimbursement across Medicare, MassHealth, managed care, and other payers
• →Develop and execute business plans to grow census and revenue, including new service lines, referral partnerships, and payer relationships
• →Lead workforce planning, recruitment, onboarding, training, retention, and performance management for Division staff; participate in final hiring and separation decisions in accordance with agency policy
• →Ensure full compliance with the Medicare Home Health Conditions of Participation, state requirements, accreditation standards, and payer contracts; serve as primary contact for audits, surveys, and licensing reviews and lead any corrective action
• →Oversee the Division's quality assessment and performance improvement (QAPI) activities, incident and complaint management, and risk mitigation in partnership with Clinical Managers
• →Represent the Division as an active member of the Senior Leadership Team and Joint Agency Management Team (JAMM), contributing to agency-wide planning, management, and communication

• Bachelor's degree required; Master's degree in healthcare administration, public health, social work, business administration, or a related field preferred (e.g., MHA, MPH, MSW, MBA)
• Clinical background (RN) is a plus but not required

• At least 5 to 8 years of progressive management experience in home care, visiting nursing services, or a similar healthcare service, including senior-level business or operations leadership
• Demonstrated experience managing a budget or P&L, including revenue cycle, billing, reimbursement, and cost management
• Must successfully complete and pass all required background checks as a condition of employment

• Demonstrated commitment to Northeast Arc's mission, vision, values, and the people we serve
• Strong business acumen, including financial analysis, budgeting, and data-driven decision-making
• Proven track record in business development, program design, and payer/contract negotiation
• Working knowledge of the Medicare Home Health Conditions of Participation, MassHealth, and other payer requirements
• An inclusive leadership and management style that builds, develops, and retains high-performing management teams
• Strong strategic thinking with the ability to operate at both the tactical and systemic level
• Ability to manage multiple priorities in a demanding environment; excellent interpersonal and organizational skills

• Requires someone to sit for long periods of time, talk on the phone, and enter information into the computer for at least 70% of the day; infrequent light physical effort required

Northeast Arc is a non-profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life and play in the community. Employment at Northeast Arc is more than just a job. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it's the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make.

We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.

Keywords: Home Health Director, Home Health Administrator, Clinical Services, Healthcare Operations, Home Care Leadership