Clinic Coordinator - Ballard (1.0 FTE)

The Clinic Coordinator provides general administrative and clerical assistance and support for the clinic. Greets, registers, checking-in and scheduling patient appointments. Provides Neighborcare information to patients. Works in partnership and joint accountability with other team members to achieve Neighborcare’s Mission, Guiding Principles and goals.

This is a full-time position with a weekly schedule of Monday through Friday from 8:30am to 5pm. The Ballard Medical Clinic services are for adults (ages 18+) who are currently experiencing homelessness, experienced homelessness in the past year, or do not have stable, safe, permanent, or place to live. Services available include: medical care, mental health counseling, case management, insurance eligibility, health education, social services referrals, and outreach.

• Prepare clinic to open and close for business in a timely manner, in accordance with the clinic’s posted schedule
• Check in patients and create charts: gather and update patient information
• Answer telephones, schedule patient appointments, confirm appointments and transfer calls to appropriate staff member
• Assist provider teams with paperwork, copying, faxing, etc.
• Manage inventory of office supplies, including the ordering, receiving and stocking of supplies
• Monitor referrals and communicate with referral team
• Using EMR, send tasks and communications to provider team members
• Perform other duties as assigned.

• Knowledge of and skill in the use of personal computers with the ability to learn and use company software programs
• Ability to meet and comply with HIPPA/Confidentiality policies and procedures
• Ability to be detail oriented and multi-task, organize and problem solve
• Ability to work effectively with staff members and patients
• Ability to effectively perform job duties under high levels of activity, variety of conditions and restraints
• Ability to prioritize and follow through with front office tasks; to follow written and verbal directions and to complete assigned task
• Ability to be empathetic towards patients
• Ability to demonstrate excellent verbal communication skills and customer service; to remain calm and professional when faced with difficult situations and emergencies; to perform de-escalation tactics, and open to learning more
• Ability to read, write and communicate in English and understand basic math
• Ability to demonstrate predictable, reliable and timely attendance

• Required: High School diploma or equivalent.

• Experience working with people with lived experience of homelessness, people of color, LGBTQ+, varying country of origin, and abilities.

Full job description is available upon request.