Butler Steward

Create the foundation behind exceptional luxury hospitality experiences by ensuring every service area, pantry, and back-of-house space reflects the precision, organization, and attention to detail expected within The Chateau and The Grand Lodge at Nemacolin. As a Butler Steward, your work directly supports seamless butler service, in-room dining operations, and elevated guest experiences. This role offers the opportunity to develop hospitality expertise, collaborate with multiple departments, and take ownership of the standards that allow service teams to perform at their best. For someone who takes pride in craftsmanship, organization, and operational excellence, this is a meaningful entry point into a luxury hospitality career.

• →Create an organized and impeccably maintained service environment by washing, sanitizing, polishing, sorting, and preparing the glassware, silverware, trays, coffee service pieces, and other hospitality assets that support daily guest experiences
• →Preserve luxury service standards through the careful handling, organization, and distribution of glassware and service items, ensuring every piece is returned to its proper pantry, department, and location
• →Strengthen operational efficiency by supporting butler service, in-room dining, and housekeeping teams with timely tray setup, coffee service preparation, and the replenishment of service supplies
• →Elevate cleanliness throughout back-of-house spaces by maintaining service landings, managing waste disposal, and identifying opportunities to improve overall presentation and organization
• →Protect resort resources by helping reduce breakage, handling service equipment with care, and maintaining accountability for hospitality assets
• →Foster a culture of collaboration by working closely with departmental leaders to support cleanliness initiatives, operational priorities, and evolving guest service needs
• →Support seamless daily operations through the organization and storage of incoming coffee service orders, inventories, and other assigned materials
• →Contribute wherever needed, embracing additional responsibilities that help maintain service excellence and exceptional guest satisfaction

• A fast-paced luxury hospitality environment where attention to detail has a direct impact on the guest experience
• Daily collaboration with butler services, housekeeping, in-room dining, and operational leaders across the resort
• Meaningful behind-the-scenes work that supports Forbes-level service delivery and operational excellence
• Opportunities to develop hospitality, organizational, and service skills while building a strong foundation for future career growth
• Varied schedules that may include evenings, weekends, holidays, and split shifts based on guest and business needs
• The use of operational systems and technology, including Microsoft Office and HOST programs
• Physical activity throughout the shift, including standing, walking, lifting service items, transporting supplies, and maintaining service areas

• A genuine sense of pride in creating organized, polished environments that support exceptional hospitality experiences
• Strong communication skills and a professional presence that foster positive working relationships across departments
• An eye for detail and a commitment to maintaining high standards, even during busy periods
• The ability to prioritize competing demands while remaining organized, adaptable, and service-focused
• A collaborative mindset and willingness to support teammates wherever operational needs arise
• Sound judgment, personal accountability, and respect for the importance of consistency in a luxury environment
• Curiosity, coachability, and a desire to continuously learn and develop within the hospitality industry
• A guest-first perspective that understands every detail contributes to memorable experiences

• High school diploma required
• Minimum two years of customer service or related experience typically required
• Previous guest service experience preferred
• Must be at least 18 years of age
• Ability to speak English fluently
• Strong interpersonal, communication, relationship-building, and organizational skills
• Ability to effectively multitask in a fast-paced environment
• Ability to learn and utilize Microsoft Office and HOST programs
• Willingness to work varied schedules, including nights, weekends, holidays, and split shifts based on operational needs
• Ability to perform the physical demands associated with maintaining service areas, handling hospitality equipment, and supporting daily operational functions

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position.

Responsibilities may change or be assigned as needed to support operational excellence, business needs, and exceptional guest service standards.

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers.  Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.