Industry Solutions Manager

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 

Through the integration of ERP, HCM and/or CRM solutions, Net at Work  offers unique, industry-specific  solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 

We are committed to providing services and technology solutions that accelerate our clients' operational efficiency and help drive their business growth. As part of our continuous expansion, we are seeking an experienced industry solutions manager with strong knowledge of the  highly regulated process manufacturing industry to join our dynamic team.

1. →Services/Solutions Planning and Development:
2. →
   • →Identify industry trends, customer challenges, regulatory requirements, and emerging technologies impacting the market.
   • →Develop solution frameworks, reference architectures, use cases, and industry accelerators that align with customer needs.
   • →Collaborate with practice leaders, delivery teams, publishers, and strategic partners to build comprehensive solutions.
   • →Work with practice directors and product marketing managers to develop and execute comprehensive go-to-market strategies for vertical-specific solutions.
   • →Conduct market research to identify industry trends, customer pain points, and competitive dynamics.
   • →Define and prioritize services features and roadmaps based on market needs and business goals.
   • →Identify and evaluate opportunities for new offerings within the process manufacturing vertical, ensuring alignment with overall company strategy.
3. →Solution Management:
4. →
   • →Own the life cycle from ideation through post-delivery for process manufacturing solutions including the positioning and evolution of Net at Work's process manufacturing solution portfolio.
   • →Ensure alignment between customer requirements, solution capabilities, and delivery readiness.
   • →Define industry-specific business processes, workflows, and best practices that enhance solution value.
   • →Work closely with implementation and consulting teams to ensure solutions can be effectively delivered and scaled.
   • →Continuously assess solution effectiveness through customer feedback, market intelligence, and competitive analysis.
   • →Manage service features, ensuring that capabilities and delivery efforts are aligned with a practice director’s strategic priorities and customer needs.
   • →Develop and maintain comprehensive competitive analyses to identify differentiators and inform positioning strategies.
5. →Marketing and Sales Enablement:
6. →
   • →Collaborate with marketing to develop compelling value propositions, messaging, and positioning for vertical solutions.
   • →Create and deliver training materials, sales tools, and work with marketing to develop collateral to support the sales team.
   • →Work with the marketing team to design and execute targeted campaigns, including webinars, whitepapers, and case studies.
   • →Collaborate with sales and marketing teams to develop lead generation and nurturing strategies specific to the process manufacturing vertical.
   • →Participate in the development of pricing strategies to ensure competitiveness and profitability.
7. →Customer and Partner Engagement:
8. →
   • →Engage/survey key customers, industry analysts and partners to gather feedback and validate service offerings.
   • →Develop and manage customer advisory boards to ensure continuous feedback and engagement.
   • →Provide support at industry events, conferences, and customer meetings as requested by the Practice Director.
   • →Act as a vertical industry subject matter expert for the vertical, providing insights and guidance to internal and external stakeholders.
9. →Performance Monitoring and Reporting:
10. →
    • →Track and analyze key performance metrics related to vertical offerings, including sales performance, market penetration, and customer satisfaction.
    • →Provide regular updates and reports to practice directors and executive management and leadership on market trends, sales performance, and strategic vertical initiatives.
    • →Adjust vertical services strategies based on data-driven insights and feedback.
    • →Develop and manage dashboards and reporting tools to monitor the health and performance of vertical solutions and market traction.

• Bachelor’s degree in business, technology, marketing, or a related field.
• 5+ years of experience in offering management, services and/or product management, marketing, or business development. Strong knowledge of the process manufacturing  industry is a must.
• Proven track record of successfully managing and launching process manufacturing business application solutions.
• Strong knowledge of the ERP business application space (CRM, and HRMS are a plus)
• Strong analytical skills with the ability to translate market data into actionable insights.
• Excellent communication and presentation skills, with the ability to influence and collaborate with cross-functional teams.
• Deep understanding of technology solutions and their application within specific industries.
• Knowledge of the B2B technology industry for the SMB market and partner channels is a plus.
• Strong planning and execution skills with attention to detail.
• Organization skills and management of social media content calendars.
• Ability to work in a matrixed environment and build trusted relationships across a diverse group of stakeholders.  
• Exceptional team player with proven ability to lead through influence.  
• Excellent written, verbal, and visual communication  
• Ability to travel as needed.

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.