PRN Response Services Coordinator

NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.

The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default.  NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.

We’re looking for a dedicated individual with a background in mental health crisis. You will provide direct outreach to individuals using innovative technology. You will play a primary role in the delivery of response services, as well as the ongoing monitoring and improvement of the response services programming. 

• →Make outreaches via phone, email, and text messaging to patients who need mental health support. 
• →Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals.  
• →Utilize the Columbia Suicide screening tool and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs. 
• →Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients. 
• →Assisting the development in NeuroFlow digital health content and assigning relevant content  to patients. 
• →Maintain timely documentation of all patient communication and services provided. 
• →Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety.  
• →Collaborate with customers and teletherapy partners regarding follow up and referral status of patients.  
• →Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation. 
• →Assist with tracking data and outcomes to improve the quality of our response services. 
• →Assist with program accreditation achievement and maintenance of program standards. 
• →Participate in weekly supervision with Clinical Services Manager 
• →This role requires strong organizational and technological proficiency, including the ability to simultaneously navigate multiple applications, document in real time, and maintain clinical focus while conducting suicide risk assessments.

• Master's degree in a clinical field (Social Work, Counseling, Clinical Psychology, etc.)
• Independent state licensure (LCSW, LPC, LMFT, or equivalent)—associate licensure not accepted
• You have 2+ years of related clinical experience 
• You are flexible and adaptive to a growing program and improving processes. 
• You are professional and organized in both written and verbal communication
• You love to be challenged everyday and thrive in a fast-paced, independent environment
• You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges. 
• You are passionate about using technology and innovation to improve access to behavioral health services
• Comfort with AI tools and a genuine curiosity about how emerging technology can be applied to do better, faster work

NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

All team members shall:

1. Act in accordance with NeuroFlow’s Information Security Policies.

2. Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.

3. Report security events or other risks to the organization

4. Execute organizational security processes or activities

5. Perform security responsibilities that defined and communicated for their role

6. Be responsible for their actions regarding the security of organization