Support Engineer

Australiamid

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Provide remote and onsite technical support, troubleshooting and resolving hardware, software, and network issues while meeting SLA

Technical Tools

Customer SupportSupport Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Responsibilities

~1 min read

→Experience in IT support and client service environments.
→Knowledge of Windows Server, Active Directory, Microsoft 365, networking, cloud technologies, and IT security.
→Experience with network and firewall management.
→Strong troubleshooting, problem-solving, and documentation skills.
→Excellent communication skills and a customer-focused approach.
→Team player with strong time management skills and a willingness to learn.
→Able to obtain a valid Working With Children Check (WWCC).