Manager, Customer Program Management

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

To manage a team of Customer Program Managers, Customer Programs Coordinator and/or Customer Programs Administrator and to support each contract in your group to a successful conclusion. Assist in the development in short and long term growth in the team.

• →Manage the assigned Customer Program team, monitor status on all related contracts and support team members when necessary, during the pre-production, production, and postproduction phases
• →Establish annual team MBO's and monitor on a quarterly basis in collaboration with the Director, Customer Programs
• →Complete employee performance reviews for each team member
• →Lead the Customer Programs team in continuous improvements that support the company’s strategic goals (Product Innovation, Product Optimization and Life Cycle Support) as approved by the Change Control Board
• →Support CPM Director’s efforts to monitor and control the Customer Programs departmental expense budget
• →Ensure the Customer Programs team works within key controls (ICFR Internal Controls) identified under this area of responsibility in support of compliance to Financial Reporting
• →Support and monitor staff adherence on departmental procedures and identify/implement system improvements, including related efficiency tools, that improve departmental performance
• →Support and monitor Customer Program Managers upkeep of systems such as SR Manager, MRL and CRM
• →Monitor CPM departmental metrics and work to ensure team is meeting goals and that action plans are in place where goals are not meeting plan
• →Assist the team in monitoring the Master Production Schedule by participating in weekly meetings and providing feedback
• →Represent Customer Programs in daily, weekly and quarterly key operational meetings when needed 
• →Create and maintain mutually beneficial long-term relationships with customers to support team members when necessary
• →Establish effective relationships with internal cross functional teams

• Bachelor’s degree in Business Administration or Communications or related business experience.
• PMP Structured  Training / Certification 
• 4+ years of hands on Project Management experience
• Full product knowledge
• Superior computer and organizational skills
• Goal orientated and motivated to achieve tasks within set timelines
• Ability to present information in a professional manner in both written and verbal communication 
• Ability to work with minimum supervision and possess initiative to seek improvements
• Motivated self-starter with capabilities to work within a fast paced team oriented environment 

  *Travel is required for this position*