Technology Support Technician

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OtherTech LeadTechnology Support Technician

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Quick Summary

Key Responsibilities

Staff the Circulation Desk/Technology Help Desk as an initial point of contact for all constituents. Monitor the ticketing system to record, update, escalate, and resolve tickets in a timely manner.

Requirements Summary

Experience working with and supporting a diverse community of students, parents, and colleagues. Strong customer service orientation; tactful, patient, and courteous.

Technical Tools

OtherTech LeadTechnology Support Technician

Newark Academy is seeking a professional to serve as a Technology Support Technician, starting immediately. The successful candidate will promote and facilitate all aspects of the Technology and Media Services Department’s service-oriented mission, with a particular focus on providing prompt technical support and training to faculty, staff, students, parents, and guests of the school.

Responsibilities

~1 min read

→Staff the Circulation Desk/Technology Help Desk as an initial point of contact for all constituents.
→Monitor the ticketing system to record, update, escalate, and resolve tickets in a timely manner.
→Assist with evaluation and implementation of new software and hardware solutions.
→Assist with the provisioning, deployment and maintenance of technology devices, such as laptops, iPads, and cameras.
→Troubleshoot technology issues and help write end-user documentation.
→Provide occasional event support for audiovisual and computer needs.
→Perform other duties as assigned.

Requirements

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Experience working with and supporting a diverse community of students, parents, and colleagues.
Strong customer service orientation; tactful, patient, and courteous.
Demonstrated time management skills; ability to prioritize support requests, work on multiple tasks with minimal supervision, and escalate support requests as necessary to ensure that all issues are resolved within acceptable timeframes.
Exemplary attention to detail and strong organizational skills; ability to correlate multiple issues and identify systematic problems.
Commitment to being a part of a diverse school community where all members are welcomed, respected, valued, and celebrated.
Excellent interpersonal communication skills and the proven ability to work with a variety of constituents; ability to explain technical details to users at various levels of comfort and expertise.
Able to support a range of devices and systems, but primarily macOS and iOS.
Availability to work before and after school, evenings and occasionally on weekends

Salary range $53,000 - $65,000. Salary is dependent on numerous factors, including but not limited to education and experience.

What We Offer

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Including, but not limited to: Paid time off (PTO), paid holidays, retirement, medical, dental, and vision insurance, short-term and long-term disability, life insurance as well as a variety of other benefits.

Diversity and Inclusion Statement:
Newark Academy seeks and celebrates diversity in its faculty, staff and student body. In admission and employment practices, scholarship aid and educational programs, Newark Academy upholds applicable state and federal laws and regulations prohibiting unlawful discrimination.

Voluntary Self Identification:
The Equal Employment Opportunity Commission (EEOC) requires organizations with 100 or more employees to complete an EEO-1 report each year. Newark Academy invites you to self-identify your gender and race/ethnicity below. Disclosure of this data is VOLUNTARY and will not affect your opportunity for employment, or terms or conditions of employment.