ITMS Patching Specialist

• →Deploy operating system (OS) and application patches following IT security and compliance guidelines.
• →Ensure timely updates of Windows, macOS, Linux, and third-party software across all endpoints.
• →Monitor and troubleshoot patch failures, escalating issues as needed.
• →Work with IT Security teams to mitigate vulnerabilities identified in patch management reports.
• →Maintain compliance with industry standards (e.g., NIST, CIS, ISO 27001) by following patching best practices.
• →Perform preventive maintenance on IT systems, including servers, workstations, and network devices.
• →Monitor system health dashboards to proactively address potential issues.
• →Document maintenance schedules, patch deployments, and resolutions in the ITSM system.
• →Respond to IT service requests and incidents related to patching and maintenance.
• →Troubleshoot performance, compatibility, and security issues arising from patch deployments.
• →Ensure proper rollback procedures are in place for failed updates.

• Hands-on experience with enterprise patch management solutions for Windows, Virtual Servers, and desktops.
• Familiarity with cybersecurity best practices and vulnerability management.
• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

• 3+ years’ experience as a Systems Engineer.
• Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.
• Proven track record and experience with Microsoft, Mac, and Virtual services.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
• Working technical knowledge of current network hardware, protocols, and internet standards.
• Strong background with ticketing systems and tracking work.
• 2+ years in a customer facing role, MSP preferred.
• 2+ years working with SaaS products.

• Microsoft Certifications preferred.
• Bonus points for Connectwise, Automate or N-Able experience.
• Virtualization technology certified a plus. (Azure, VM Ware and AWS)

Experience with MSP tools like ITGlue are a bonus.