Client Deployment Lead

Location: San Francisco, CA
Employment Type: Full-time

New Lantern is a Benchmark-led Series A health tech company building radiology and imaging workflow software (PACS + reporting platform). We're already running multi-million dollar contracts with major radiology groups and health systems — this isn't pre-revenue or speculative. The healthcare industry has run on the same archaic systems for decades, and we're building the modern alternative.

We need someone to lead complex client deployments end-to-end, from contract signing through go-live. You'd work alongside an engineering team, driving the pace and the client relationship.

As a Client Deployment Lead, you’ll be the bridge between our product and our customers. Your responsibilities will include:

• 1–3 complex client deployments at a time — you set the direction, coordinate the team, and drive things to go-live.

• The client relationship from day one — you lead calls, set the agenda, define timelines, and hold both sides accountable.

• Translating between engineering and non-technical client stakeholders — you bridge that gap daily.

• Building out client workflows — configuring the product for their environment, coordinating feature builds with engineering, and validating everything works before it goes live.

• Imposing structure on client teams that often don't have their own — setting expectations upfront so the deployment stays on track.

• Shaping how deployments work at New Lantern — what you build here becomes the standard as we scale.

• Bachelor’s degree, Master's degree, or MBA

• Experience in consulting, technical account management, project management, solutions engineering, implementation, or finance/ops — with a track record of managing complex client work-streams.

• Strong communication and client-facing skills.

• Ability to translate technical concepts for non-technical stakeholders.

• Organized and detail-oriented, with the ability to juggle multiple projects.

• A problem-solver with curiosity and a growth mindset.

• Experience with HL7, DICOM, or PACS — a plus, but not required.

• Comfortable operating with ambiguity and making decisions without a complete picture.

• Thrives in a fast-moving, early-stage environment where you're building the process, not following one.