Member Success Advisor

United States·Tempemid

OtherAdvisor

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Company: New Reach Title: Customer Success Specialist Location: On-Site in Tempe, AZ Type: Full-Time W2 Salaried - $55k with up to a 10% bonus About Us: New Reach, headquartered in Tempe, Arizona,

Technical Tools

OtherAdvisor

Nice to Have

~1 min read

Responsibilities

~1 min read

→Be the first friendly face (and voice!) new members meet — helping them get started strong in their first 6 weeks.
→Connect with 100–200 members a week through calls, texts, and emails — each one an opportunity to make a real impact.
→Share your knowledge of our courses, tools, and resources to keep members motivated and on track.
→Hold members accountable for their goals, track their progress, and celebrate their breakthroughs.
→Collaborate with the Community Team, Content Team, Sales Team, and Coaches to create an unforgettable member experience.
→Jump in to support the sales process when needed — helping future members say "yes” to their dreams.
→You'll support our community members from our HQ office - Monday thru Friday.

2+ years of experience in customer success, coaching, or a people-focused role.
Next-level communication skills — you listen deeply, speak clearly, and connect genuinely.
A knack for motivating others and building instant rapport.
Solid time management and multitasking abilities — you thrive in a fast-paced, high-energy environment.
Comfort with change and a love for growth (because we're always evolving!).
Experience with online education and/or sales is a plus.
Currently living in the Greater Phoenix area.