Staff Engineer - Site Reliability

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: This is an onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

Kafka (Highest Priority)

• →5+ years of hands on Kafka production experience preferred.
• →Strong knowledge of Kafka architecture, brokers, partitions, replication, consumer groups, monitoring, and troubleshooting.

Vector Database (Mandatory)

• →Minimum 2+ years of hands on production experience with Vector Databases.
• →Experience with Weaviate is strongly preferred.
• →Strong understanding of vector search, embeddings, indexing, performance tuning, scaling, replication, and operational support.

GCP / GKE

• →5+ years of production experience with GCP and Kubernetes.
• →Experience managing and troubleshooting production GKE environments.

SRE / DevOps

• →Experience with incident management, root cause analysis, infrastructure automation, and CI/CD practices.
• →Infrastructure as Code experience, preferably Terraform.
• →Automation and scripting experience using Python, Go, Shell, or similar technologies.

Observability

• →Experience with Datadog, Splunk, OpenTelemetry, Prometheus, Grafana, or similar platforms.
• →Strong understanding of monitoring, alerting, metrics, logs, and distributed tracing.

Linux & Database Operations

• →Strong Linux administration and troubleshooting skills.
• →Experience supporting databases such as MongoDB, PostgreSQL, Redis, Elasticsearch, or ClickHouse.

Preferred Qualifications

• →Experience supporting AI Native platforms.
• →Experience with LLM infrastructure, vector search, or embedding technologies.
• →Strong technical leadership and mentoring experience for Staff level candidates.

On Call Expectations

• →Participate in a Follow the Sun support model.
• →Weekend on call rotation approximately once every four weeks.
• →Participate in incident response and escalation management.

Candidates should demonstrate practical use of AI tools such as ChatGPT and cloud AI services to improve troubleshooting, automation, and operational efficiency while maintaining strong engineering fundamentals and problem solving skills.

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security💰 - Provident Fund & Gratuity
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Beware of Recruitment Fraud: At Nextiva, we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage.  We also do not authorize any third parties to collect payments or sensitive information on our behalf. 

All genuine communications from Nextiva originate from official email addresses ending in “@nextiva.com”.  Communications received from free email services (such as Gmail, Yahoo, or Hotmail) purporting to be from Nextiva should be treated as fraudulent.  If you are contacted by a third-party claiming to represent us, please verify their credentials by writing to talent@nextiva.com. 

We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva, including unsolicited calls, WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process, Nextiva is not responsible for any losses arising from fraudulent activities.

If you believe that you have been a victim of recruitment fraud, please contact your law enforcement agencies immediately.

For genuine opportunities, please apply only through our official career sites: Nextiva Careers & Nextiva Jobs on LinkedIn.

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