Fleet Support Manager – Heavy-Duty Truck Service

· Keep the fleet moving. Monitor assigned vehicles through telematics and fleet management software, spot issues early, and take action before small problems become costly downtime.

· Own the customer experience. Build strong relationships with fleet contacts, understand their needs and communication preferences, and become a trusted partner they can count on.

· Stay one step ahead. Proactively coordinate preventive and scheduled maintenance with dealer locations and Fleet Managers to keep vehicles safe, reliable, and ready to work.

· Turn maintenance into confidence. Help customers understand manufacturer-recommended maintenance schedules, service requirements, and why timely maintenance matters.

· Take ownership from start to finish. Track repairs, manage repair orders, keep dispatch information current, and stay connected throughout the entire service process.

· Keep everyone in the know. Clearly communicate recommended repairs, completed work, costs, repair status, and next steps so customers are never left wondering what’s happening with their vehicle.

· Make things happen. Process repair orders efficiently and ensure authorization, billing, and payment requirements are handled accurately and on time.

· Protect the process. Verify an approved written estimate is in place before repairs are authorized and ensure required customer signatures are obtained before the vehicle is released.

· Be the difference-maker when things get complicated. Stay on top of repair progress, identify delays before they become bigger problems, collaborate with service locations, and push repairs toward timely completion.

· Bring a team-first attitude. Jump in, solve problems, support your team, and take on other responsibilities as needed.

At Nextran, we understand that when a customer’s truck is down, their business is impacted. That’s why the Fleet Support Manager plays a critical role in delivering on our Pledge to Customers: to provide an exceptional customer experience and keep their business moving.

The Fleet Support Manager is at the center of keeping assigned fleet assets safe, reliable, and on the road. This role takes ownership from the moment a maintenance need or diagnostic issue is identified through the completion of the repair. You’ll proactively monitor fleet performance, stay ahead of scheduled maintenance, quickly address fault codes and emerging issues, and coordinate with service teams and fleet stakeholders to keep downtime to a minimum.

If you’re a problem-solver who thrives on urgency, communication, and getting things done, this is an opportunity to play a critical role in keeping a fleet operating at its best.

We are aware that fraudulent job postings and recruitment scams are becoming more common. Please be advised that legitimate communications from our company will only come from official company email addresses and through our verified hiring platforms.

We will never ask candidates to provide payment, purchase equipment, or share sensitive personal or financial information (such as bank account details or Social Security numbers) during the initial application or interview process.

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We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer