Credit and Collections Manager

The Credit and Collections Manager will be responsible for managing an APAC debtor ledger, ensuring timely collection of outstanding invoices, minimising credit risk, and maintaining strong relationships with both customers and internal teams. The role plays a key part in maintaining healthy cash flow and supporting the wider finance function.

• Manage a portfolio of customer accounts, ensuring timely collection of outstanding invoices.
• Support an offshore collections team
• Proactively chase overdue debts via phone, email, and written correspondence.
• Build and maintain strong customer relationships to resolve payment issues effectively.
• Monitor customer accounts, flagging risks and escalating problem debts where necessary.
• Maintain accurate records of all collection activity and customer communication.
• Work closely with Sales, Customer Service, and Finance teams to resolve disputes or billing queries.
• Assist with credit checks and setting credit limits in line with company policy.
• Produce regular debtor reports, highlighting risks and aged debt analysis.
• Support month-end processes, including reporting and reconciliations.

• Previous experience in a Credit & Collection Manager or similar credit/accounts receivable role (ideally 2+ years).
• Strong knowledge of credit control principles and APAC debt collection practices.
• Excellent communication and negotiation skills, with a professional telephone manner.
• Ability to build rapport and maintain positive customer relationships while ensuring payment discipline.
• High attention to detail and strong organisational skills.
• Proficient in MS Office, especially Excel; experience with ERP/accounting systems (e.g., SAP, Oracle, Sage, Netsuite) an advantage.
• Ability to work independently and as part of a team in a fast-paced environment.
• Degree in Finance, Accounting, Business Administration, or related field preferred.

You will have an advantage if you are:

• Results-driven and target-focused.
• Confident, assertive, and resilient.
• Problem-solving and analytical thinking.
• Team player with a collaborative approach.
• Strong integrity and commitment to compliance.

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10334

Reporting into: Director, Credit and Collection

Role Type: Individual Contributor  

#LI-Hybrid