Product Manager

We are seeking an experienced Product Manager to lead the ongoing development and evolution of our NiCE Knowledge Management product solutions and features. In this role, you will drive product strategy that supports our customer-facing products, partner ecosystems, and analytics capabilities.

• Contribute to the product strategy and roadmap definition in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback.
• Builds business cases that satisfy significant market needs and revenue opportunities, is able and willing pitch business cases to senior management and elaborate on the “what” and “why”.
• Responsible for product and services definition: necessary features and functionality and the release criteria (product requirements document); produces and manages usability studies, product metrics, competitive, customer and market analysis into product requirements to identify new opportunities
• Strives to be a subject matter expert in their strategic focus area(s) by identifying the challenges our customers’ face and defines new opportunities to improve our customers’ experience
• Be the go-to source of knowledge for all components of the end-to-end platform
• Effectively communicate the product vision and requirements to the development team
• Engage frequently with the development team: facilitate discussions, provide clarification, provide input on requirement acceptance and refinement, testing and validation, contribute to design activities and decisions
• Interface with the engineering leadership to identify requirements and convert them into executable stories for software development using the Agile method
• Make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
• Review detailed technical requirements and specifications documentation to ensure that the product being built aligns with the product vision
• Evaluate competitors and the market for capability-oriented and emerging development and technology trends; identifies unmet market needs.
• Ensure all elements of launch are understood and planned for, including coordinating launch timelines with downstream customers
• Partner with Product Marketing by bringing products to market, collaborate on go-to-market plans as appropriate for any launches impacting end-customers and partners
• Can operate under limited supervision is provided as this individual can operate, drive results, and set priorities independently

• 3-5+ years working as a Product Manager
• Generative AI experience and understanding
• Track record driving and delivering large, complicated projects on time and within scope
• Entrepreneurial spirit / ability to roll up your sleeves and try different things with minimal direction
• Proven track record of successfully managing and releasing complex SaaS products
• Knowledge of key Product Management Principles, Agile Scrum and UX Centered Design principles
• Solid leadership, communication and presentation skills both written and oral
• Demonstrated experience effectively communicating with Sr. Leaders and Executives
• Proven ability to build strong cross functional relationships
• Ability to collaborate across multiple functions driving toward a common goal
• Possesses a unique blend of business and technical savvy; a big-picture vision, the drive to make that vision a reality, and technically credible to lead teams of world-class software developers
• Loves and understands technology. Stays up to day on competition and disruptors in the market
• Bachelor’s Degree in business, technology, or technical related field

• 5+ years working as a software product manager
• MBA or other advanced degree
• Programming Skills, Database Understanding, AWS Cloud Practitioner, LLM, AI experience

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 11040

Reporting into: Director, Product Management

Role Type: Individual Contributor