Senior Cloud Operations Engineer (Salesforce Administrator)

• Handles more complex and/or high priority Salesforce projects
• Provides technical assistance and troubleshooting expertise to solve difficult issues and requirements
• Handles/assists with complex integration, 3rd party applications, and new functionality
• Provides suggestions/ideas, best practices, and alternative solutions to fellow admins
• Facilitates discussions related to improvements on Salesforce admin processes and procedures
• Performs sandbox refresh as needed

• Bachelor's Degree from 4-year accredited College/University, or equivalent experience.
• 5+ years' experience, a business analyst and/or service and support role.
• 5+ years of experience with operational support using Salesforce.com.
• 5+ years of experience in Salesforce.com CRM Application Administration.
• Salesforce certification is a plus!

• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
• Must be experienced in Microsoft Office applications, including MS Word, Excel and PowerPoint.
• Must be detail-oriented and have strong problem-solving and analytical skills.
• Excellent verbal and written communication skills are essential.
• Able to meet deadlines, communicate delays, clarify ambiguous situations.
• Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

Requisition ID: 10728
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor