Senior DevOps Engineer, CX

The Senior DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.

Infrastructure & Automation 

Design, build, and maintain AWS-based infrastructure ensuring scalability, reliability, and cost optimization. 

Implement Infrastructure as Code (IaC) using CloudFormation and Terraform for automated provisioning and environment management. 

Develop and maintain automated CI/CD pipelines using Jenkins and GitHub Actions, enabling zero-downtime deployments and faster delivery cycles. 

Automate operational workflows, monitoring, and deployment validation through Python or Shell scripts. 

Implement robust containerization practices using Docker and manage orchestration via ECS. 

Manage configuration, versioning, and integration of infrastructure components using Git-based workflows. 

Ensure high availability, fault tolerance, and backup strategies for critical infrastructure. 

Collaboration & Leadership 

Partner with development, QA, and product teams to deliver secure and scalable solutions. 

Provide technical mentorship to junior engineers and participate in code reviews for pipeline and infrastructure automation. 

Contribute to the evaluation of new DevOps tools, technologies, and methodologies for continuous improvement. 

Participate in incident management, root cause analysis (RCA), and post-mortem reviews to drive operational excellence. 

Experience: 4-7 years of experience in DevOps, Cloud, or Infrastructure Engineering. 

Cloud: Strong hands-on experience with AWS (EC2, ECS, EKS, RDS, S3, VPC, Route53, IAM, CloudFront, CloudWatch, etc.). 

IaC: Expertise in Terraform and AWS CloudFormation for infrastructure automation. 

CI/CD: Proven experience in building and maintaining pipelines with Jenkins and GitHub Actions/Workflows. 

Containers: Proficiency in Docker, ECS, and image management best practices. 

Scripting: Strong command over Python and Shell scripting for automation and system tasks. 

Soft Skills: Excellent analytical, troubleshooting, and communication skills with a proactive approach to problem-solving. 

Preferred Certifications: AWS cloud Practitioner/ Terraform Associate. 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10869

Reporting into:  Tech Manager
Role Type: Individual Contributor