Intake Specialist (Full-Time)

NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. OCD affects over 181 million people globally and is ranked by the World Health Organization as one of the top 10 most disabling conditions. Despite this, over 90% of people with OCD are unable to access effective care due to stigma and misdiagnosis—earning it the nickname “the secret illness.”

NOCD is solving this global problem by identifying OCD patients online and managing them using our evidence-based OCD treatment platform. Members can access licensed mental health professionals with specialized training in OCD, receive video-based teletherapy, and engage with tech-enabled tools and moderated communities for continuous support.

Today, NOCD manages the largest community of OCD patients in the world—and we’re just getting started.

• Conduct Elevated Consultative Intake Conversations: Make outbound calls to individuals seeking help, guiding them from a place of vulnerability to a place of action.
• Empathic Deep Listening & Value Messaging: Listen to highly sensitive accounts of OCD symptoms with an empathetic ear, and clearly articulate how NOCD’s specialized ERP therapy can help them regain control of their lives.
• Navigate Complex Objections: Confidently address common barriers to care (e.g., financial concerns, scheduling hesitations, fear of starting therapy) using advanced objection-handling techniques to keep the member moving forward.
• Drive Enrollment Conversions: Own the entire initial relationship with the goal of connecting the member to care and scheduling their first session by the end of the initial contact.
• Implement Feedback: Openly receive and rapidly implement regular coaching from leadership regarding call quality, metric tracking, and conversational delivery.

• 1–3 years of experience in a consultative sales, enrollment, or high-stakes intake environment where you were measured against performance metrics/KPIs.
• Exceptional emotional stamina and the ability to pivot seamlessly from a deeply empathetic emotional conversation to a structured enrollment close.
• Superb communication skills—able to speak about complex mental health topics with authority, clarity, and warmth.
• Technologically nimble; able to manage multiple software platforms, scheduling systems, and communication channels simultaneously in a fast-paced startup environment.
• High School Diploma or GED required; Bachelor's degree in Psychology, Social Work, Communications, or a related field is strongly preferred.

• Off Tues/Wed

• • 12:30 PM-9:00 PM CST on weekdays
  • 9:00 AM- 5:30 PM CST on weekends

Laptop and Equipment will be provided. Compensation for this role is $50,000.