Intern AMI Mitigation & Deployment (Open to MT & SD Service locations, Butte MT Preferred)

NorthWestern Energy is seeking an Intern - AMI Mitigation and Deployment to support the Customer Care team and work directly with the AMI - Automated Meter Infrastructure project. This intern will receive technical training to support the deployment and mitigation of endpoints for electric and gas meters, gather and develop data requests to support revenue requests, and test applied updates and issues with field resources.

• Adhere to company safety standards and the Code of Business Conduct & Ethics
• Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
• Interact with stakeholders to identify problems and develop requirements for solutions
• Implement, enhance, and support all aspects of the AMI project
• Exhibit enthusiasm for technology, streamlining business processes, and introducing new automation
• Demonstrate strong analytical skills to evaluate and troubleshoot complex issues
• Help the business protect assets through adoption and employment of NorthWestern Energy cybersecurity policies, tools, and practices
• Participate in creating and maintaining process, training, technical documentation, standards, and procedures related to the operations and maintenance of supported systems and applications
• Work with vendors and colleagues to research, plan, test, and implement patches, releases, and upgrades

Support all aspects of the AMI project by interacting with stakeholders to identify problems and develop solution requirements, helping implement and enhance project activities, supporting business process improvements and automation, troubleshooting complex issues, applying cybersecurity policies, and creating and maintaining process, training, technical documentation, standards, and procedures for supported systems and applications.

• →Support AMI endpoint deployment and mitigation activities for electric and gas meters
• →Gather and develop data requests to support revenue requests
• →Test applied updates and issues with field resources
• →Collaborate with Customer Care, field resources, vendors, and internal colleagues to support project needs

• Demonstrate and maintain a good safety record
• Must possess strong interpersonal communication skills
• Engineering, Business, Information Technology (IT), or Computer Science (CS) related degree path required
• Student must have completed sophomore level or higher by start date
• Must be in good academic standing
• Must provide GPA in resume upon application
• Must possess strong customer service and computer technology problem-resolution skills
• General knowledge of Windows operating systems, servers, networks, security, and business continuity practices
• Strong written and oral communication and documentation skills
• Self-starter who pursues self-education and is customer focused

• SQL database experience or exposure is a definite plus
• Strong aptitude to understand current technology trends in software, cloud, cybersecurity, and automation and apply them to NorthWestern Energy's business processing needs is preferred
• Enthusiasm for technology, streamlining business processes, and introducing new automation preferred

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities.

At NorthWestern Energy, you'll find more than a job. You'll find the opportunity to make a meaningful impact, grow your career, and be part of a company that values safety, teamwork, innovation, and service. Whether you're working in the field, supporting our customers, or helping shape our future, your work matters. Join us as we invest in our people, strengthen our communities, and build an energy company positioned for long-term success and growth.

Candidates must successfully pass a pre-employment background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the NorthWestern Energy Human Resource team at job.inquiries@northwestern.com

NorthWestern Energy does not sponsor applicants for work visas for this position. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at (number) or at (email).

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