Sr. Sales Support Specialist

This position is part of the ATI Industrial Automation business unit within Novanta.  ATI is the world-leading engineering-based developer of robotic accessories and robot arm tooling, including Automatic Tool Changers, Multi-Axis Force/Torque Sensing Systems, Utility Couplers, Material Removal Tools, Robotic Collision Sensors, Manual Tool Changers, and Compliance Devices. Our robot end-effector products are found in thousands of successful applications around the world. Since 1989, our team of mechanical, electrical, and software engineers has been developing cost-effective, state-of-the-art end-effector products and solutions that improve robotic productivity.

As an Sales Support Specialist, your main responsibility is to ensure accurate and timely order entry. This includes accessing customer orders via email and customer portals and keying them into the ERP system with a high attention to detail.

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  Handling a broad range of customer inquiries via multiple channels in a timely, professional manner.

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  Entering and maintaining accurate customer purchase orders using various software applications, mainly SAP R/3, SAP S/4HANA.

• →Resolving a broad spectrum of customer complaints and issues with empathy and understanding.
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  Providing full sales support, such as product, pricing, and service information to customers.

• →Collaborating cross-functionally to provide accurate and timely information to customers.
• →Updating supervisors and other internal parties regarding assigned tasks.
• →Working with shipping terminology and methods.
• →Creating credit memo’s/miscellaneous invoices.
• →Paying attention to details to meet SOX compliance regulations.
• →Meet and maintain order accuracy goals, order processing time.

• Prior customer support experience. B2B experience is required.

• Experience with order entry and processing orders.

• Experience with SAP required. SAP S/4HANA is a big advantage.

• Fluent English speaking skills

• Have excellent communication skills, both written and verbal.

• Be able to work well with others in a busy and dynamic team environment.

• Be able to prioritize and multitask effectively while being detail-oriented and organized.

• Strong attention to detail

• emonstrate empathy and patience when dealing with customers.

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Collaborative Team Player - Collaborative: Is intentional about seeking input and including others when making decisions. Humility: self aware, vulnerable, willing to reflect critically on opportunities for self improvement. Interpersonal Influence: listens, masters productive conflict, works across functions and BU boundaries. Trustworthy: Builds trusting relationships by being transparent and acting with integrity.

• Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge.

• Eligible to work legally in Czech republic.