Novara
Novara2mo ago

Onboarding and Readiness Specialist

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OtherOnboarding And Readiness Specialist
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Quick Summary

Key Responsibilities

Deliver ILT/VILT onboarding programs for Sales, Pre-Sales, and CSM roles, ensuring readiness checkpoints and certification preparation. Coach new hires and tenured team members on talk tracks,

Technical Tools
OtherOnboarding And Readiness Specialist
Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations.

Position Description:
 
We are seeking an Onboarding and Readiness Specialist who thrives at the intersection of Learning & Development, GTM excellence, and revenue performance. This role is responsible for delivering high‑quality onboarding, training, coaching, and skill development programs for our Sales, Pre‑Sales, Customer Success, Implementation, and Support teams. You will strengthen our GTM motion by ensuring every customer‑facing employee is confident, capable, and equipped with the skills, knowledge, and tools required to drive revenue.
 
This role is ideal for someone with a learning and development background who understands how adults learn and has a strong grasp of GTM functions and the realities of selling. Experience in sales, pre‑sales, customer success, or directly supporting revenue teams is highly beneficial.
 
You will partner closely with Enablement Leadership, Sales Leadership, Product Marketing, Product, and RevOps to deliver programs that improve ramp time, elevate call execution, increase win rates, and enhance overall GTM performance.
 
 
Why Join Us?
You will have a meaningful impact on the performance of our GTM teams and the success of the company. You’ll play a central role in helping customer-facing teams gain confidence, master our product and process, and deliver exceptional experiences throughout the customer life cycle.
 
 
Responsibilities:
  • Deliver ILT/VILT onboarding programs for Sales, Pre-Sales, and CSM roles, ensuring readiness checkpoints and certification preparation.
  • Coach new hires and tenured team members on talk tracks, discovery skills, demo fundamentals, objection handling, and storytelling.
  • Provide call feedback and behavior based coaching using conversation intelligence tools.
  • Support enhancements to ILT/VILT design and provide learner feedback for iteration.
  • Identify skill gaps and surface them to the GTM Enablement Manager, recommending targeted workshops or interventions.
  • Develop and facilitate ad hoc tactical workshops aligned to quarterly goals, product releases, or KR/OKR priorities.
  • Deliver onboarding and continuous learning programs that drive product mastery, process adoption, and field readiness.
  • Maintain a consistent training calendar across Sales, Pre-Sales, and CS roles.
  • Support certification paths and structured practice formats (role-plays, AI-simulations, demos).
  • Ensure strong alignment with Sales Leadership on coaching priorities and competency expectations.
  • Partner with Product Marketing and Revenue Enablement to maintain accurate playbooks, talk tracks, competitive resources, and one-pagers.
  • Keep content organized in a centralized, searchable hub.
  • Use field insights to propose new assets or improvements.
  • Reinforce CRM hygiene, forecasting accuracy, and best practice system usage.
  • Support training and adoption for tools such as CRM, sales engagement platforms, conversation intelligence, and knowledge hubs.
  • Collaborate with RevOps to ensure new features, workflow changes, or process updates are trained and adopted.
  • Work closely with Sales, Product Marketing, Product, RevOps, Sales and CS Leadership to ensure alignment across all revenue functions.
  • Support product and feature releases through training, communication, and enablement materials.
  • Ensure customer-facing roles understand messaging, positioning, and competitive differentiation.
  • Track and report on training effectiveness, readiness outcomes, onboarding performance, and behavior adoption.
  • Monitor KPIs such as ramp time, time to first sale, sales cycle length, win rate, resource content usage, and tool adoption.
  • Recommend program improvements based on data, feedback, and performance trends.
  • This role requires occasional travel (approximately 10–20%), typically for team meetings or company events.
  • 3–5+ years in Sales Enablement, Sales Training, Revenue Enablement, Sales Operations, or Learning & Development supporting customer-facing teams.
  • Strong facilitation and communication skills; confident presenting to both new hires and seasoned professionals.
  • Solid understanding of SaaS sales motions, revenue roles, and the buyer journey.
  • Ability to coach reps on discovery, demo fundamentals, objection handling, and value messaging.
  • Experience with CRM and GTM tools (Salesforce/HubSpot, Outreach/Salesloft, Gong/Chorus, or equivalent).
  • Instructional design mindset, including familiarity with adult learning principles, microlearning, and practice-based learning.
  • Organized, detail-oriented, and capable of managing multiple training programs at once.
  • Strong collaboration skills and comfort working cross-functionally.
  • Prior experience in a Sales or GTM role (AE, SDR, SE, CSM) or direct support of these roles.
  • Familiarity with sales methodologies and qualification frameworks such as MEDDPICC, MEDDICC, Challenger or Value Selling.
  • Experience with LMS platforms such as SalesHood, Highspot, Lessonly, Seismic, etc.
  • Experience analyzing performance and readiness data.
  • Exposure to partner enablement or product release readiness.
  • Reduced ramp time for new hires and improved certification performance.
  • High training CSAT/NPS and positive manager feedback on rep readiness.
  • Improved call execution and discovery quality based on Conversational Intelligence (CI) insights.
  • Increased adoption and utilization of CRM fields, sales tools, and defined processes.
  • Clear improvements in skill gaps through targeted coaching and workshops.
  • Strong cross-functional trust and consistent alignment on GTM priorities.
  • Annual Base Salary Range of 75k-95k
  • Annual Bonus Opportunity of 10%

    • Listing Details

    Posted
    February 9, 2026
    First seen
    March 26, 2026
    Last seen
    April 22, 2026

    Posting Health

    Days active
    26
    Repost count
    0
    Trust Level
    32%
    Scored at
    April 22, 2026

    Signal breakdown

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    Novara
    Novara
    lever
    Employees
    5
    Founded
    2024
    Domain
    novaragtm.com
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