VIP Account Manager (Monterrey, Mexico)

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1500+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,500 people worldwide that values collaboration, innovation, and personal growth.

As a VIP Account Manager at Novibet, you will be responsible for managing key accounts, maintaining  long-term relationships, and maximizing sales opportunities within them.

• →Manage a portfolio of VIP Key Account Customers

• →Acquire a thorough understanding of key customer needs and requirements
• →Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• →Play an integral part in generating new sales that will turn into long-lasting relationships
• →Provide assistance to high-end, high-value players and attending to hospitality events
• →Work closely with internal teams, in order to serve high-value customers and provide a VIP customer experience
• →Prepare regular reports of progress and forecasts to internal stakeholders using key account metrics

• Diploma/Degree in Sales, Marketing, Business Administration or a related field will be considered as a plus
• Proven experience as a VIP Account Manager in the iGaming industry
• Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels
• Excellent knowledge of Microsoft Office
• Understanding of CRM tools
• Ability in problem-solving and negotiation
• Fluency in English