VIP Account Specialist

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

At Novibet, you are empowered to excel, prioritizing growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

We are looking for passionate and driven individuals to join our VIP Account Management Department as VIP Account Executives and help build the foundation of this exciting team.

• →Manage and develop relationships with assigned VIP players.
• → Deliver personalized communication and premium player experiences.
• → Understand player behavior and preferences to increase engagement and loyalty.
• → Collect feedback and identify opportunities to improve the player experience.
• → Proactively support retention activities and reduce risks.
• → Collaborate with internal teams to resolve player needs.
• → Maintain accurate player records and document interactions.
• → Represent a professional, player-first approach at all times.

• Diploma/Degree in Sales, Marketing, Business Administration or a related field.
• 1+ year of working experience in the VIP team and betting company or experience in Customer Support.
• Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels.
• Excellent knowledge of Microsoft Office.
• Understanding of CRM tools.
• Ability in problem-solving and negotiation.
• Fluency in English will be a plus.