Patient Success Coordinator

United States·Alpharettamid

OtherCoordinator

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Key Responsibilities

Engage patients by phone (voice, text, and voicemail) to confirm test scheduling, test kit delivery, test completion, and device return.

Technical Tools

OtherCoordinator

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~1 min read

→Patient Support:
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- →Engage patients by phone (voice, text, and voicemail) to confirm test scheduling, test kit delivery, test completion, and device return.
- →Provide clear device setup guidance and after-hours assistance as needed.
- →Conduct device recovery outreach to retrieve late or lost kits.
- →Accurately document all patient outreach and update patient charts and records accordingly.
→Logistics Management:
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- →Prepare test kits for patient use, including device configuration, quality control (QC), kit packaging, and shipping.
- →Process returned test kits: confirm receipt, sanitize devices, and upload study data.
- →Perform daily inventory adjustments and track device status in the HST system.
- →Adhere to 5S principles and practices.
→Operational Support:
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- →Step in to resolve issues quickly, ensuring smooth day-to-day operations.
- →Serve as backup support for the Clinical Device Coordinator as needed
- →Have active Participation in Process Improvement Plans/Projects

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Completion of an accredited Medical Assistant program or equivalent level of education.
2+ years experience in patient or customer service facing role
Experience working within a clinical healthcare environment.
Experience delivering telehealth support via phone or video conferencing technology is a plus.
Strong communication skills with a patient-first mindset.
High attention to detail to ensure accurate tracking and timely follow-ups.
Flexibility to provide after-hours support and on-call coverage as needed, in alignment with the department’s requirement for 24/7 operational coverage.
Service minded / Results oriented
Able to problem solve and multi-task
Capable of interpreting a variety of instructions in written, oral, diagram, or schedule form
Accurate documentation of notes and correspondence