Applications Analyst I - MyChart

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Quick Summary

Key Responsibilities

System Support & Maintenance: Assist in designing, documenting, implementing, and testing software/application solutions. Monitor and manage the timely resolution, troubleshooting,

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OtherAnalyst

$35.10 - $54.41 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position: Application Analyst I
Location: Skokie, IL or Warrenville, IL or Arlington Heights, IL
Full Time
Hours: Monday-Friday, 8:00am - 4:30pm
Hybrid Position
Local travel to other corporate locations will be required as needed.

Responsibilities

~2 min read

→System Support & Maintenance:
- →Assist in designing, documenting, implementing, and testing software/application solutions.
- →Monitor and manage the timely resolution, troubleshooting, and closure of assigned support tickets.
- →Maintain system health across transitioning legacy portals and the new unified platform.
→Collaboration & Integration:
- →Participate in integrated, cross-functional clinical and technical workgroups.
- →Join vendor and Epic collaboration calls regarding system issues, configuration, optimization, and upgrades.
- →Assist in drafting clear, concise system behavior updates and communications for clinical teams.
→Documentation & Quality:
- →Prepare clear documentation and analytical reports related to system configurations.
- →Contribute to continuous process improvement initiatives to streamline patient and provider digital workflows.

→Education: Associate's degree or equivalent.
- →Bachelor's degree in IT, Healthcare Administration, or a related field preferred.
→Experience:
- →One (1) or more years of experience relevant to an IT portfolio in a healthcare setting.
- →Without a bachelor's degree: A minimum of two (2) years of relevant IT experience or clinical end-user experience (e.g., as a superuser or clinical communications liaison).
→Core Technical Skills:
- →Proficiency with Microsoft Office Suite (Word, Excel, Teams).
- →Exposure to healthcare clinical workflows, electronic medical records (EMR), or Epic systems is highly preferred.
→Professional Skills:
- →Strong critical thinking, analytical, and troubleshooting capabilities.
- →Excellent written and verbal communication skills; ability to translate technical issues for non-technical clinical stakeholders.
- →Ability to work independently with minimal supervision or collaborate effectively in a team environment.