Patient Access Representative I- Skokie, IL

Nso 4901 Searle Parkway Corporate Office Skokiemid

OtherPatient Access Representative

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Quick Summary

Key Responsibilities

Handle patients requests, over the phone,

Technical Tools

OtherPatient Access Representative

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Inbound Call Center Representative/Patient Access Representative I
Position Highlights:
- Sign on bonus: N/A
- Position: Inbound Call Center Representative/Patient Access Representative I
- Location: Skokie, IL
- Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period
- Full Time: Hours: Monday-Friday: Between 7:45 AM- 5:45 PM
- Half day Saturday: 9:00-1:15 PM
What you will do:
- Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols
- Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC)
- Schedule appointments, procedures, and events at our NorthShore locations
- Register and verify insurance eligibility, informing the patients of their financial responsibility
- Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
- Adhere to privacy (HIPAA) guidelines when speaking with patients and families
- Route calls to correct administrative and clinical departments after assessing patients’ needs
- Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment
What you will need:
- Education:
  - High School Diploma or equivalent (required)
  - Associates or Bachelor's Degree (preferred)
- Experience:
  - One year of customer service experience (required)
  - Inbound call center experience (required)
  - Healthcare experience (preferred)
  - Prior scheduling (preferred)
- Skills:
  - Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
  - Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
  - Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
  - Eager to accept educational opportunities as shared through workflow or process changes