Patient Scheduling Representative- Warrenville, IL

Sro Corporate Center Warrenville 4201 Winfield Roadmid

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Quick Summary

Key Responsibilities

Education: High School Diploma or GED Experience: 1 year of customer service experience or healthcare experience required. Inbound Call Center experience preferred.

Technical Tools

Other

$20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Sign on bonus: N/A
Position: Patient Scheduling Representative I
Location: Warrenville, IL
Full Time/Part Time: Full-Time
Shift Schedule:
Monday- Thursday: 9:00 am - 5:30 pm; Fridays: 8:30 am -5:00 pm
Rotating Weekends: Sat: 9:00 am -1:00 pm
Required Travel: No

Responsibilities

~3 min read

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Education:
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  High School Diploma or GED

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Experience:
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  1 year of customer service experience or healthcare experience required.
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  Inbound Call Center experience preferred.
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  Experience with Epic Prelude (Inpatient and Outpatient Registration), or Cadence (Scheduling) preferred.
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Skills:
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  Excellent verbal communication skills to convey information clearly and effectively. Active listening skills to understand patient needs and concerns.
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  Calm tense situations, solve problems to prevent escalation, and maintain a reassuring attitude with all customers, both external and internal.
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  Keen attention to detail to ensure accuracy in the information provided.
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  Knowledge of basic medical terminology.
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  Technical skills and proficiency in the use of basic computer skills, including Microsoft Windows, Excel, Outlook and telephony applications.

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Schedule and register patient appointments from inbound phone queues in a courteous and professional manner.
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Promote positive patient experiences by minimizing call wait times and providing exceptional customer service.
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Handle patient requests, answering all decision tree questions properly and applying correct workflows and protocols.
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Utilize sharp attention to detail to accurately document relevant information and route encounters to the appropriate location to avoid delays in patient care.
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Schedule or reschedule patients for appropriate appointments based on available time slots, physician orders/referrals, and length of time required for appointment.
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Handle patient requests over the phone for multiple hospital outpatient departments, answering all decision tree questions properly and applying correct workflows and protocols.
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Communicate professionally and appropriately with all patients, physicians, and staff members.
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Receive, properly respond to, or redirect inquiries from patients, their representatives, payers, providers, internal departments, and other persons or entities.
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Collect information from patients and enter data into the electronic health record system (EPIC).
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Pre-Register and verify insurance eligibility, informing patients of their financial responsibility.
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Meets productivity standards, maintains established QA scores, targets, error ratios and reporting requirements as assigned by department leadership.
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Attend mandatory staff meetings, stay updated on policy changes, and incorporate them into routines.
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Communicate any issues or questions to the Manager, Supervisor, or Lead.
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Utilize tip sheets and knowledge-based articles to problem-solve or troubleshoot scheduling issues.
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Adhere to privacy (HIPAA) guidelines when speaking with patients and families.
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Verify order/referral information to ensure all orders are complete, containing the patient’s name, procedure, diagnosis, date, and doctor’s signature.
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Contact providers offices to clarify or obtain orders/referrals for outpatient appointments.
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Search fax solution for patient orders/referrals, as needed, and transcribe accurately matching all patient demographics against the patients EMR.
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Utilize available tools to verify and document Medical Necessity of outpatient services for Medicare patients in accordance with Local and National Medical Review policies (LMRP).
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May perform other duties as assigned.
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This position entails a high level of work performed at a computer terminal throughout the day with consistent use of a telephone or headset equipment.
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Prolonged sitting.