Patient Support Assistant - Emergency Medicine

Evh Evanston Hospitalmid

OtherAssistant

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Quick Summary

Key Responsibilities

Manage the registration work queue. Review patient demographics and insurance information. (Check for accuracy). Update registration information as needed to process charges appropriately.

Technical Tools

OtherAssistant

$18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position: Patient Support Assistant
Location: Evanston, IL
Full Time: 40 hours per week
Hours: Monday-Friday: 8:00 am- 5:00 pm
Travel: No

Responsibilities

~2 min read

→Manage the registration work queue. Review patient demographics and insurance information. (Check for accuracy). Update registration information as needed to process charges appropriately. Check any errors in patient accounts (i.e. wrong billing address, accurate insurance coverage noted). Making sure there is a guarantor for each patient account. Review insurance accuracy in terms of self-pay and coverage.
→Manage the self-pay work queue. Identify that patients’ self-pay designations are correct. Track down patient’s correct insurance coverage if not self-pay. Update coverage for bill processing. Work closely with ED Coding Specialists.
→Participate in continued ongoing discussions with front end registration leads at all 4 EDs in order to limit front end difficulties that delay processing of bills.
→Query patient’s updated enrollment in Medicare/Medicaid or BC/BS websites and then send out bills after corrections. (NEBO verification)
→Limited patient contact.
→Provide administrative support for the EM physician practice.
→Answering Phones. Will often be the first point of contact for physicians, patients, solicitors, etc. and answer questions about the division and direct them to appropriate areas. Take messages and relay to designated recipients accordingly. Transcribe and send out letters to patients regarding lab results that need follow-up, medication change, etc.
→Working in collaboration with the rest of our office on tasks or projects for the department. Providing support to our Div Head, Physician leads, physicians, staff, and medical education programs such as residents, medical students and PA students and fellows.
→Physician Support – Tracking annual mandatories/compliances for ED Physicians.

→Education: High school diploma or equivalent work experience is required.
→Certification: N/A
→Experience: One year of work experience required, previous experience working in a medical office (or related field) is preferred. On the job training is provided for those who do not have previous training or experience.