Operations Associate, MADE Campus

United States·New Yorkmid

OtherOperations Associate

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Quick Summary

Key Responsibilities

Property & Tenant Operations: Support the day-to-day operations of the MADE Campus, respond to tenant needs, conduct property inspections, identify issues,

Requirements Summary

Assist with the oversight of NYCEDC field staff and contracted maintenance, janitorial, security, and other service providers. Ensure appropriate staffing, coverage, schedules,

Technical Tools

OtherOperations Associate

Responsibilities

~2 min read

→Property & Tenant Operations: Support the day-to-day operations of the MADE Campus, respond to tenant needs, conduct property inspections, identify issues, and coordinate timely resolutions and improvements. Coordinate with portfolio Asset Managers and other NYCEDC teams regarding property operations, tenant needs, repairs, and improvements.
→Facilities & Maintenance: Monitor building systems and facilities to ensure they are safe, reliable, and properly maintained. Coordinate preventive maintenance, repairs, work orders, and contractor activities. Conduct regular and random property visits to identify maintenance needs, potential issues, and opportunities for proactive property improvements. Monitor tenant improvement projects to ensure compliance with applicable building codes, fire codes, insurance requirements, and NYCEDC policies.
→Field & Vendor Management: Assist with the oversight of NYCEDC field staff and contracted maintenance, janitorial, security, and other service providers. Ensure appropriate staffing, coverage, schedules, and completion of assigned work. Help ensure field staff are appropriately tasked, equipped, and trained to perform assigned responsibilities.
→Inspections & Work Orders: Implement inspection plans and ensure inspections, deficiencies, and work orders are appropriately logged, prioritized, tracked, and completed in accordance with NYCEDC requirements. Ensure field personnel are properly tasked and equipped to complete scheduled inspections and work orders.
→Emergency & After-Hours Response: Respond to property emergencies as required and participate in 24-hour on-call support, including after-hours contractor escorts, site visits, events, and other operational needs.
→Budget & Invoice Management: Assist with annual property budgets, monitor expenditures, and coordinate contractor billing, invoicing, commitment IDs, and payment documentation. Manage contractor billing and invoicing through Concur for assigned properties and assist with reconciling monthly purchase card invoices and other property-related financial documentation.
→Project Coordination & Reporting: Coordinate property repairs and operational projects, communicate with contractors and stakeholders, and provide timely status updates on projects, repairs, and property issues.
→Seasonal Operations: Support snow removal and other weather-related response activities, including onsite coordination with field staff and contractors.
→Administrative & Asset Management Support: Maintain property and operational records and assist with Asset Management systems and administrative functions. Assist with data entry and maintenance of Asset Management-related systems, including AC/DC, Munnin, and Power BI. Provide support to the broader Asset Management team under the direction of the AVP of Operations.
→Other Duties: Perform other duties as assigned by NYCEDC leadership.

Requirements

~3 min read

Bachelor’s degree in Facilities Management, Business Administration, Property Management, Engineering, or a related field, or equivalent relevant experience.
2+ years of experience in facilities, property, building, or operations management.
Experience coordinating contractors, vendors, maintenance, janitorial, security, or other field personnel.
Familiarity with building systems, facilities operations, and applicable building and fire codes.
Strong organizational, project management, problem-solving, and communication skills.
Ability to manage multiple priorities and work effectively both independently and as part of a multidisciplinary team.
Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
Strong attention to detail and ability to prepare clear reports, presentations, and project updates.
Valid NYS Driver’s License and demonstrated history of safe and responsible driving required
Ability to participate in 24-hour on-call emergency response and provide occasional after-hours support.
Ability to work onsite at the MADE Campus five days per week, with travel to One Liberty Plaza as needed.
New York City residency required within 180 days of hire.

Salary Range

$70,000—$72,000 USD

About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city’s future economy.

NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance. We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives:

Generous employer subsidized health insurance
Medical, dental, and pharmacy plans
Vision and hearing benefits
Flexible spending accounts for healthcare and dependent care
Short term and long-term disability coverage
100% employer covered life insurance and supplemental life insurance coverage
Up to 25 vacation days
Floating Holidays and Summer Fridays
Parental leave - up to 20 paid weeks
Retirement savings programs
- Company-paid 401(a) defined contribution plan
- 457(b) tax-advantaged retirement savings plan
Tuition Reimbursement program
Continuing education and professional development
Public Service Loan Forgiveness (PSLF) eligible employer
College savings plan
Backup childcare
Gym membership discounts
A Calm.com membership for mindfulness and mental health support
Employee discounts through Plum Benefits and much more

Benefits listed above may vary based on the length and nature of your employment with New York City Economic Development Corporation. These benefits are subject to be modified at any time, at the discretion of the organization.

The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining, and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees' talents.

At NYCEDC, all applications are reviewed by our Talent Acquisition team and hiring managers. We do not use artificial intelligence (AI) tools to screen, evaluate, or make decisions regarding candidate resumes or applications. Each candidate is considered through a thoughtful, human-led review process to ensure equity, consistency, and alignment with the needs of the role.

For more information, visit our website at edc.nyc.