Education Content Specialist

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services. By replacing paper forms with digital tools, we give patients and providers secure ways to connect, share health information, and update patient records. Our tools:

• Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up-to-date and accurate while improving patient care.
• Meet the growing demand for digital solutions with online booking and secure messaging that improves the patient’s experience, reduces the need for unnecessary phone calls, and makes clinics more efficient. 
• Improve access to care by replacing faxes, displaying wait times, and reducing the time to process and access specialist referrals.  

Reporting to the Vice President, Client Experience, we are hiring an Education Content Specialist. As our new Education Content Specialist, you will turn complex product information and training needs into clear, polished learning experiences across training decks, LMS courses, videos, and knowledge base content. You will own assignments from the initial brief through review and publication, building your understanding of OceanMD as you go and working closely with subject matter experts and the Product Workflow, Training & Change Management teams to create content that is accurate, practical, and easy to apply. You will bring curiosity to how technology works, strong attention to detail, and the ability to adapt content to different audiences and learning needs.

This is a full-time hybrid role requiring you to work from our Toronto office two to three days per week.

Creative autonomy. You will have the opportunity to dig into the details of technology and apply your ideas about how learning content can be made more engaging. You will have meaningful freedom to shape what and how we teach. Rather than simply executing a content plan, you will bring your own ideas for courses, videos and other learning assets that make OceanMD easier to understand and use. This is a chance to work creatively and independently, bringing your approaches to life.  

End-to-end ownership and diverse portfolio impact. You will make an impact building a versatile portfolio that scales user adoption across the Canadian healthtech landscape. You will drive learning initiatives from initial brief to publication, designing and deploying end-to-end educational experiences. You will work across courses, video, training materials, webinars and knowledge content, with the opportunity to take on different projects as business needs change. One month you may be building a course; the next, you may be supporting a custom training session or creating a new video asset.

Accelerated expertise at the forefront of digital health innovation. You will turn complex EMR-integrated tools into accessible knowledge, establishing yourself as a key expert in digital health workflows without requiring prior healthcare experience. This is an opportunity to master cutting-edge healthcare technology by collaborating directly with product leadership, subject matter experts, and change management teams.

Influence healthcare delivery and client success. You will make a measurable difference in how clinics and patients interact by transforming complex system requirements into seamless learning tools. Your output directly reduces administrative burdens, optimizes specialist referral pipelines, and enhances the care delivery experience for millions of patients and providers nationwide.

• Create engaging learning experiences. You will develop LMS courses, video content, training decks, webinar materials, and knowledge base articles, adapting the format, structure, visuals, and level of detail to the audience and learning need. You will bring both strong visual judgment and strong writing skills to content that needs to be polished, clear, and easy to use.
• Turn technical concepts into clear direction. You will translate complex product information into meaningful, practical explanations and instructions. You will ask questions, investigate product behaviour, and get into the details before deciding how best to communicate what you have learned.
• Own content from brief to publication. You will manage assignments through drafting, design, revisions, final review, and publication, keeping collaborators informed and taking initiative to move work forward. You will work closely with the education and enablement team and subject matter experts to incorporate feedback and ensure content is accurate before it is released.
• Build and improve our learning experience. You will identify opportunities to make our LMS and learning content more useful and engaging, bringing forward ideas for new courses, videos and other educational assets. You will help maintain a sophisticated learning environment that receives significant attention and investment within the organization.
• Stay flexible as priorities change. You will shift between projects as needs evolve, whether that means creating a custom course, supporting a training or webinar, developing video content, or updating existing materials. You will be comfortable jumping in where your skills can have the greatest impact.

• The content experience. You have experience creating professional learning, training, education, instructional, or video content, with the ability to take assignments from concept through publication. You are comfortable translating complex information into content that is clear, structured, polished, and useful for its intended audience.
• The video and course development skills. You bring strong video editing experience and are comfortable developing course content for a Learning Management System. You have expertise with PowerPoint, a good eye for design and layout, and close attention to detail. Experience with Camtasia is preferred, but experience with other video editing software is highly relevant.
• The communication skills. You are an exceptionally clear writer who can translate technical concepts into meaningful, easy-to-follow directions. You can create strong scripts and learning content that communicate what users need to know without overcomplicating the message.
• The technical curiosity. You are genuinely interested in how technology works and enjoy getting into the details before turning what you learn into something others can understand. You ask thoughtful questions, investigate when something is unclear, and pursue answers through testing, research, or exploration. 
• The ownership mindset. You are comfortable working independently, managing assignments through multiple stages, and following through on commitments. You are a self-starter who can identify what needs to be created, determine how best to approach it, and move the work forward without needing constant direction.
• The adaptability. You are eager to learn and comfortable adjusting your approach as priorities, products, and content needs evolve. You can move between different types of content and respond constructively when an urgent training, course, webinar, or other request changes your priorities.
• The AI mindset. You are comfortable using AI as part of your work and see it as a tool that can help you create, refine, research, and improve content while applying your own judgement to the final product.
• The nice-to-have. You have exposure to, or a profound interest in, healthcare, digital health, or other technology environments. Experience with OceanMD or healthcare technology is not required; you will build this knowledge on the job.

• A virtual interview with a Talent Advisor to discuss your interest in the role and your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
• A virtual interview with the Vice President, Client Experience, and the Chief Operating Officer, focused on your content development experience, approach to learning materials, technical curiosity, and collaboration style.
• An in-person interview with the Vice President, Client Experience and your future peers, focused on your approach to the role, content development capabilities, collaboration, and how you would contribute to the team.

We’re a scaling company expanding rapidly across the country. We are incredibly passionate about our ability to make a difference in the lives of Canadians through our technology, and we firmly believe that we can do our best work with realistic deadlines and transparent communication about where we are and what’s next for us as an organization. We understand the time it takes to revolutionize a paper-based industry and develop and release high-quality, resilient, compliant, and responsive technology that is easy to use, so we ensure that pace is factored into our projects and deliverables across the organization. 

Our focus is your growth and professional satisfaction, resulting in clear opportunities to help us scale and be better through your ideas and the chance to be part of projects and try new things. We are dedicated to our team, and we strongly believe that family comes first. To that end, we strive to find opportunities to support balance in the workplace and between work and home. As part of this, we have flexible hours, regular opportunities for social get-togethers, and meeting-free Friday afternoons. 

Everyone here is deeply committed to what we can do - and the potential we have to do more. As a result, we provide an opportunity for Cognisant Causes, our name for passion projects in healthcare, where no funding is available and a little technical expertise and time is needed to make a big difference. It’s a way to give back and to add further meaning to what you do here. 

We value ethical behaviour above all else. We care about each other, and we respect each other as professionals and people. We treat our customers with respect and keep our word, even if it hurts. We own our mistakes. We strive for honesty and integrity every day in every situation. We look for people who share these values.

We are always on the lookout for ethically driven, intelligent, and compassionate professionals who want to be part of an energetic culture and company, people who are interested in contributing their talents in a challenging, interdisciplinary environment. If you feel you meet 70% of the qualifications we are looking for and are determined to make a difference, we encourage you to apply. We promise to consider your application fully. 

We strive to build a diverse team and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know.

#LI-Hybrid
#LI-DNI