Logistics Client Support Representative

United States·Itascamid

OtherClient Support Representative

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Quick Summary

Key Responsibilities

Manage customer relationships and provide freight solutions, quotations, and shipment updates. Coordinate and track ocean and air shipments, including pickups, deliveries, and container returns.

Technical Tools

OtherClient Support Representative

What we’re looking for

A customer-focused professional with strong communication and problem-solving skills.
1+ years of experience in freight forwarding, logistics, transportation, or supply chain operations is preferred.
Ability to thrive in a fast-paced environment while managing multiple shipments and priorities.
Strong attention to detail and a commitment to delivering exceptional service.
Proficiency with Microsoft Office and logistics software systems.
Experience with CargoWise is a plus.

About OEC Group

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

About the Position Duties and responsibilities include the following (other duties may be assigned):

Manage customer relationships and provide freight solutions, quotations, and shipment updates.
Coordinate and track ocean and air shipments, including pickups, deliveries, and container returns.
Monitor shipment status and proactively resolve transportation and logistics issues.
Collaborate with carriers, trucking companies, warehouses, and other logistics partners to ensure smooth operations.
Maintain accurate records and adhere to company SOPs and compliance standards.
Review invoices, resolve billing discrepancies, and process AP/AR transactions.
Collaborate with cross-functional teams to ensure customer needs are met and shipments are handled efficiently from start to finish.

Work Schedule

Monday through Friday 8:00 am - 5:00 pm CST

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office.
Experience with CargoWise is a plus.

Education & Experience

Bachelor's degree preferred
Experience dealing with a high volume of data entry

Salary

$50,000-$60,000 annually based on education and experience level.

What We Offer

~1 min read

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

✓Individual Health Insurance Coverage (Medical, Dental and Vision)

✓Life and Accidental Insurance Coverage

✓Vacation, Personal and Floating Days

✓401K Plan with up to 3% company match