Guest Experience Supervisor - Vegas

Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDS^TM  Experience, and Hershey Super Sweet Adventure. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do. 

• →Oversee day-to-day experience floor operations, including but not limited to, ticketing, guest services, and photo operations
• →Learn and become a subject matter expert on operations policies, processes, procedures, and standards
• →Help to train and develop a world-class operations team
• →Actively participate in defining the team culture and incorporating it into the operation
• →Assess the effectiveness of the team, providing feedback to management, and enforcing disciplinary actions as outlined in the employee handbook and training
• →Maintain and oversee the daily break schedule to ensure employees get required breaks and move through assigned positions efficiently
• →Manage staff timekeeping system, ensuring that team members are accurately and appropriately clocking in and out for their shifts
• →Enforce the dress code
• →Jump into any area of the operation as needed
• →Complete daily summary reports in a timely and professional manner
• →Additional duties as assigned

• Must be able to remain in a standing stationary position more than 75% of the time
• Must be able to move about inside the exhibit space
• Must be able to work a minimum of three shifts, one of which must be a weekend day
• Occasionally lifts and moves items / equipment weighing up to 50 pounds
• Must be able to work a variable schedule including evenings, weekends, and holidays

• Exceptional communication skills
• Organized and detail oriented
• Ability to multitask
• Strong leadership skills; ability to lead by example
• Self-Starter and proactive
• Maintain grace under pressure and enjoy working in a fast-paced and fluid environment
• Excellent problem solver with the ability to troubleshoot and come up with creative solutions
• Ability to effectively interface with the public and handle emergency situations in a calm and authoritative manner
• Experienced in customer service, communication, written and interpersonal skills
• Experienced with POS systems and Gmail

• High school diploma (or equivalent), some college is preferred (current students welcome to apply)
• At least 6 months of supervisory or commensurate leadership experience
• At least one year experience in guest-focused business (retail, restaurant, experiential, hospitality, etc.)
• Experience working in the Attractions and Amusement Industry welcomed
• Experience using a ticketing system