Director, Strategic Delivery

• →Pre-Sales Partnership: Partner closely with Sales, Services Sales, and GSI leads early in the sales cycle for high-value strategic deals to define clean delivery boundaries, joint investment parameters, and optimal SOW alignment.
• →SOW and Contract Design: Lead the structural review and delivery validation of complex Statement of Works (SOWs) and Change Orders (both customer-facing and delivery partner-facing), ensuring clear divisions of responsibility.
• →Capacity Forecasting: Monitor upcoming strategic pipeline deals to help services and partner alliances teams forecast necessary delivery capabilities and partner specializations.

• SteerCo Representation: Represent Okta on joint Customer-GSI Steering Committees, serving as a trusted advisor to C-level stakeholders and GSI executives to ensure delivery alignment, strategic velocity, and shared commitment.
• Portfolio Oversight: Provide delivery leadership, health tracking, and operational governance across multiple concurrent strategic enterprise implementations involving our core GSI partners.
• Risk & Escalation Management: Act as the central escalation point for delivery risks. Orchestrate and coordinate cross-functional Okta teams (Product, Engineering, Support, Customer Success) to unblock complex technical or relationship bottlenecks.
• Quality & Architecture Standards: Ensure partner-led delivery meets Okta’s strict technical design and architectural standards, auditing core deliverables such as deployment plans, change management strategies, and architecture diagrams.

• Methodology Codification: Design, document, and test scalable sales-to-delivery frameworks, risk-mitigation playbooks, and standard governance structures for GSI-delivered engagements.
• Enablement & Knowledge Transfer: Actively package, internalize, and transition newly created delivery processes, scoping templates, and methodologies to regional services, partner success, and delivery success teams to build global delivery capability.
• Partner Performance Management: Collaborate with the Okta Alliances team to maintain high performance standards among our primary GSIs, providing direct feedback on partner delivery performance and refining partner enablement assets.
• AI-Enabled Delivery Innovation: Champion the strategic integration of generative AI tools to accelerate delivery scoping, automate methodology documentation, and scale partner enablement and onboarding frameworks.

• Experience: 10–12+ years of professional experience in enterprise SaaS implementation, technical program management, or strategic IT consulting.
• GSI Joint-Delivery Expertise: Proven track record of successfully guiding large-scale, complex enterprise deployments in joint-delivery models with major GSIs (e.g., Accenture, Deloitte, PwC).
• Strategic Sales Alignment: Direct experience partnering with enterprise software sales and service sales teams to structure complex services deals, negotiate SOWs, and define joint delivery boundaries.
• Executive Presence & SteerCo Leadership: Exceptional communication, negotiation, and conflict-resolution skills, with a proven ability to confidently lead high-pressure steering committees and align C-level stakeholders.
• Process & Practice Architect: Demonstrated experience designing, documenting, and scaling repeatable PMO playbooks, delivery methodologies, and operational enablement assets.
• Influential IC Leadership: Masterful ability to lead, motivate, and orchestrate highly matrixed, senior cross-functional teams (including Product, Engineering, Customer Success, and external partners) without direct hierarchical authority.
• Domain Knowledge: Technical familiarity with Identity and Access Management (IAM), Cloud Security, or Enterprise SaaS architectures is highly desirable.

• Direct experience implementing AI tools or prompt-engineering models to automate professional services delivery or partner enablement processes.
• Knowledge of Okta & Auth0 product offerings.
• Experience scaling delivery methodologies from pilot phases to global regional offices.
• Relevant project management or business architecture methodologies (e.g., PMP, TOGAF).

#LI-Remote

P25345_3466574

• Supporting Your Well-Being 
• Driving Social Impact 
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.